Job Title

OverviewTalent Pool - Principal Business PartnerClerk Grade: 11/12Salary Range: $149,739 - $173,174 plus superannuationLocation: Parramatta/ Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.Application detailsApplication Closing: Tuesday, 17th February 2026 (09:59am)About the teamThe Business Partnerships team plays a vital role in managing relationships with organisational clients and ensuring that the value of myWorkZone systems, assets, investments and capabilities is fully realised. The team partners closely with operational divisions to align technology solutions with business needs, enhance service delivery outcomes, and support strategic planning across Government Shared Services (GSS). They work collaboratively across internal and external stakeholders to drive innovation, champion change, and support the effective uptake of myWorkZone solutions.Your day-to-dayReporting to the Director, Business Partnerships the role will:Lead business relationships as the central liaison point for all GSS engagements across organisational divisions. Including the management and coordination of complex service issues escalated by stakeholders into GSS.Ensure business planning integrates myWorkZone considerations to support improved business outcomes.Lead the management and delivery of myWorkZone solutions, proactively identifying opportunities that improve service delivery.Assist clients with developing business cases, consolidating analysis and information to support decision making.Lead project management activities, including new or updated system requirements and business processes.Provide proactive, evidence-based advice and reporting to the Director and Executive Director.Liaise across divisions and external stakeholders to support service design, program development and policy implementation.Support delivery of change initiatives related to GSS Service Delivery, promoting learning and communications to enable sustainable adoption.To be successful in this role you will demonstrateDemonstrated capability to lead change management and communication activities in technology related programs.Strong analytical, problem solving and planning skills, with the ability to support strategic decision making.Commitment to integrity, customer service, and supporting sustainable business improvement.Collaborative working style, ability to bring people together, facilitate discussion and support cross-functional problem solving.Ability to translate complex information into clear, relevant insights for diverse stakeholder groups, ensuring understanding, alignment, and connection to organisational and strategic priorities.What we need from youAn up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Jyothsna Jain via [email protected] the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Tuesday 17th February 2026 (09:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.You can contact for access needs: [email protected] more information, please visit Information on some of the different types of disabilities; Information on adjustments available for the recruitment process. #J-18808-Ljbffr