Job Title

OverviewAbout The Role Tens of thousands of Australians and Kiwis choose to drive and earn with Uber every day. As part of the Earner and Regulatory Operations team and leading the Driver Experience function, you will work to deliver upon Uber''s key value proposition of being the platform of choice for flexible work. Your job will be to strengthen Uber''s relationship with driver-partners, and ensure that they feel supported and motivated to succeed on and off the road.What The Candidate Will DoBuild Driver experience and engagement strategies to enable higher retention on the platform.Lead special projects to improve key aspects of the driver-partner experience; maintain a continuous improvement process to identify customer pain-points, use complex problem solving skills to propose solutions and execute delivery of your recommendations.Develop data led insights to inform the business on sentiment, emerging issues and engagement; elevating the voice of driver-partners in Australia and New Zealand.Build programs focused on building a sense of community and connection for driver-partners to deepen relationships.Drive our communication strategy to ensure we are delivering the right message at the right time to the right audience, and communications are in line with Uber brand.Project management & strategy - Choose which projects the team should prioritise, and build detailed project plans to reach goals quickly.Be customer-obsessed, and take initiative. Take ownership of making Uber the platform of choice for driver-partners in ANZ, and do everything you can to support and enhance the quality of our services.Improve our Driver partner customer experience by developing CX strategy, lead our marquee program and launch product features.Basic Qualifications5+ years of high performing work experience in startup, strategy, operations, analytics, customer support, or a variety of other roles with demonstrated ability in customer strategy and project managementExcellent communication skills (verbal and written) with the ability to translate data into actionable insightsProblem solving - the ability to break down ambiguous problems by applying structure and using data-driven insights to solve themData-driven decision making ability, and analytical skills - experience dealing with complex data sets using excel/google sheets (SQL strongly preferred), deriving insights, checking against what you see in the real world and synthesising recommendationsAbility to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitudePreferred QualificationsStakeholder management - experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines, and demonstrated ability to coordinate, plan and prioritise tasks across multiple projectsA willingness to be "on the ground" working responsively with driver-partnersBe the custodian of our driver-partners making sure we consider the impact on their experience on the platform due to business decisions or outcomes #J-18808-Ljbffr