Job Title

OverviewEnrich Your Everyday. At Accolade Wines, our purpose is to enrich everyday moments through our amazing wine brands. It goes without saying that everything we do as an organisation and as individuals is in service of fulfilling this purpose.As one of the worlds leading wine companies, our award-winning portfolio includes loved brands such as Hardys, Grant Burge, St Hallett, Petaluma, Croser, Banrock Station, Mud House, Jam Shed, Tatachilla, Brookland Valley and many more. The driving force behind our business is our people, their expertise, their passion and their professionalism. With over 1,100 dedicated employees in Australia, the UK, Europe, Asia, South Africa, New Zealand and North and South America, it is our teamwork that sets us apart.Role Details As a Cellar Door host you will passionately deliver a comprehensive and exceptional wine experience to visitors at the Hardys Cellar Door. In this role, you will be the face of the Hardys Brand, supporting the Cellar Door Manager to deliver exceptional wine and tour experiences to our visitors and showcasing some of the finest wines in our portfolio.ResponsibilitiesDeliver an exceptional customer experience to cellar door customers, acting as tour guide, experience host and tasting guideOperate the cash register, including daily opening, closing and balancing dutiesPromote our wine club membership to visitors and sign up new membersUndertake daily housekeeping duties to maintain the cellar door appearanceRestock the cellar door and stock roomPick, pack and dispatch wine orders for customersUndertake basic food preparation and serve foodPrepare and serve barista coffeesGrow our premium member data base and sales by promoting inhouse activities and our portfolio through telephone marketingSupport the Cellar Door Manager to host events that showcase our historic Cellar Door and portfolioKnowledge and SkillsStrong understanding and passion for wine and the winemaking processAbility to portray stories to others both wine and historyExceptional customer service skillsAbility to work in a diverse teamEssential QualificationsExperience in a cellar door or the wine industry (highly desirable)Ability to work in a fast-paced environment, independently and with a teamWSET Level 2 (desirable)Responsible Service of Alcohol training (RSA)Knowledge of safe food preparation and handling (desirable)Intermediate computer skills including Microsoft suite and EDM software (desirable)Physical and Other RequirementsMust have drivers LicenceThis role involves occasional lifting of heavy objectsFrequent manual handling of glassware for polishingRegular weekday and weekend work is requiredOur Company ValuesLeadershipInnovateFocusOwnershipResults #J-18808-Ljbffr