Job Title

Who are we? Trippas White Group is a leader in the hospitality industry, managing a diverse portfolio of iconic restaurants, caf and event spaces across Australia. Our premium venues include Sydney Opera House, Taronga Zoo, Infinity by Mark Best, Centennial Homestead, Botanic House, Terrace on the Domain, Reign, ESQ and Walsh Bay Kitchen and many more Additionally, Trippas White Group provides premium hospitality services to prestigious national networks of airline lounges and to the education and corporate sectors.Taronga Zoo Wildlife RetreatJob SummaryThe Housekeeping Supervisor oversees daily housekeeping operations within the hotel or resort to ensure guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, comfort, and presentation. This role leads housekeeping staff, coordinates room assignments, conducts inspections, and works closely with Front Office and Maintenance to deliver an exceptional guest experience.Key Responsibilities Supervise daily housekeeping operations for guest rooms, suites, and public areas Assign room attendants and public area staff based on occupancy and operational needs Inspect guest rooms and common areas to ensure cleanliness and brand standards are met Coordinate with Front Desk on room status, priorities, VIP arrivals, and early check-ins Train, coach, and evaluate housekeeping staff on cleaning procedures, safety, and service standards Ensure proper use, storage, and inventory of linens, amenities, cleaning supplies, and equipment Report and follow up on maintenance issues, lost and found items, and safety hazards Address guest requests or complaints promptly and professionally Ensure compliance with hotel policies, hygiene standards, and health & safety regulations Maintain accurate records of staff schedules, attendance, inspections, and supply usage Assist with cleaning duties during peak periods or staff shortagesQualifications & Experience High school diploma or equivalent (hospitality training preferred) Knowledge of Opera System Knowledge of basic computer programmes excel & word Minimum 35 years of housekeeping experience in a hotel or resort environment Previous supervisory or team-lead experience preferred Knowledge of hotel housekeeping standards and procedures Familiarity with linen handling, room inspection processes, and cleaning chemicals Knowledge of Machinery usage Scrubbers / Gurney / Carpet Cleaner / Wet Vac.Skills & Competencies Strong leadership and team management skills Excellent attention to detail and quality control Good communication and guest service skills Ability to work in a fast-paced hospitality environment Strong time management and organizational skills Problem-solving ability with a guest-focused mindsetPhysical Requirements Ability to stand, walk, bend, and lift throughout the shift Ability to lift and carry housekeeping supplies and equipmentWork Schedule & Environment Flexible schedule including weekends, holidays, and peak seasons Indoor and outdoor work depending on property layout Working in a multi-cultural environment.