Job Title

- Location: Melbourne - CBD## About this role* **Full time, fixed term role (part-time applications considered) via Victorian Public Sector Executive Contract*** **Impactful leadership role in a supportive team*** **Remuneration Package: $232,790 p.a. - $298,488 p.a. TRP + salary packaging (up to $15,900 p.a.)*** **Flexibility options, including hybrid WFH & office model****About the role**As the Director, Legal Help, you will provide strategic and operational leadership of Victoria Legal Aid (VLA)''s Legal Help service. You will ensure Legal Help''s portfolio of helplines operate as a trusted, reliable, accessible and high-quality entry point for people seeking help with legal and related problems from VLA and the legal assistance sector, and drive effective intake, triage and referral processes.Reporting to the Executive Director, Legal Practice, Civil Justice, and Legal Help, you will lead the delivery of high-volume, low-intensity services and the ongoing evolution of Legal Help into a modern, technology-enabled, flexible and scalable service. This includes strengthening referral pathways, improving consistency of intake practice across VLA offices, and building a capable, stable workforce. As a member of VLA''s Senior Leadership Team, you will contribute to organisational priorities, lead and embed significant change and transformation initiatives, and work collaboratively with partners across the justice system to respond to emerging needs and demand.*This role is based at our Melbourne CBD office on Wurundjeri Country.***About you**You are a strategic, inclusive and values-driven leader with a commitment to improving access to justice. You will bring:* Strong leadership skills, with demonstrated experience driving organisational and directorate priorities, leading and embedding positive cultural change, and responding effectively to emerging and changing needs.* A strong understanding of access to justice and the legal assistance sector, including the systemic challenges experienced by First Nations peoples and other priority cohorts, and a commitment to accessible, inclusive and culturally safe service design and delivery.* Demonstrated experience leading service innovation and growth in complex environments (ideally in a contact centre environment), including client-centred service design, effective use of data and insights, and sound financial and budget management.* Highly developed communication and influencing skills, with the ability to build and maintain strong relationships across the legal assistance and justice sectors, including government and key external stakeholders.* Strong project and change management capability, including building and leading multidisciplinary teams, engaging stakeholders, managing risk, and delivering structured communication, monitoring and reporting.**About Victoria Legal Aid** We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that''s inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.**Employee benefits*** Focus on work-life balance including flexible working arrangements* Hybrid work from home & office model* Training and professional development opportunities* Excellent options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing* Opportunity to join (and salary package the cost)* Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)* Access to discounted Private Health Insurance**How to apply** To be considered for this role, please submit your current **resume** and a **cover letter addressing the key selection criteria** (listed within the position description in the file attachments).If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don''t hesitate to get in touch with our team.For further information, please review the attached position description or contact Julia Noonan, Senior Recruitment and Retention Consultant on 03 9280 3800 or email [email protected]. ***No agency applications will be accepted.*****Applications close by 11.59pm on 18 February 2026.****Other relevant information**It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.VLA is committed to putting the safety and wellbeing of children first.| Location: | Melbourne - CBD || Attachments: | (Word, 324KB) Position Description | #J-18808-Ljbffr