Job Title

Add expected salary to your profile for insights Carlile Swim - Head of Operations Queensland Lead with purpose. Scale with impact. Shape the future of swim education in Queensland. About US Carlile Swim is Australias oldest and most respected learn-to-swim organisation. Founded by swimming pioneers Forbes and Ursula Carlile, we have led the industry for decades through exceptional swim education, water safety leadership, and deep community impact. With more than 30 swim schools across Australia and continued growth underway, we are now seeking an experienced Head of Operations Queensland to provide state-wide leadership across our Queensland network. About the Role Reporting to the Chief Operating Officer, the Head of Operations Queensland is a senior, people-led leadership role responsible for the strategic oversight and operational performance of Carlile Swims Queensland operations. This role translates high-level strategy into practical, scalable solutions. You will lead diverse teams across multiple sites, drive operational consistency and performance, and ensure the safe, efficient, and high-quality delivery of our programs. This is a role for a leader who enjoys being close to the operation, builds strong relationships, and balances commercial outcomes with care for people, safety, and culture. What Youll Be Responsible For: Strategic & Operational Leadership Develop and implement state-wide operational strategies aligned to Carlile Swims vision, values, and growth objectives Translate strategy into clear objectives and actionable plans across Queensland centres Lead, coach, and develop Area Managers and operational leaders to build a high-performance, collaborative culture Lead change initiatives and embed new ways of working across a growing network Champion a strong safety and safeguarding culture across all Queensland operations Ensure compliance with WHS legislation, child safeguarding requirements, RLSS GSPO, and industry standards Oversee incident management processes, including investigation, root cause analysis, and continuous improvement Proactively identify operational risks and implement mitigation strategies Performance & Commercial Outcomes Deliver revenue, utilisation, retention, and profitability targets for Queensland Identify and implement growth opportunities, including scheduling optimisation, extended trading, and service enhancements Leverage data and analytics to monitor performance and drive informed operational decisions Ensure compliance with approved financial, operational, and employment frameworks People & Talent Build strong engagement and leadership capability across Queensland teams Strengthen succession planning and internal leadership pathways Ensure training and development plans are implemented effectively and within budget Foster an inclusive, psychologically safe, and high-trust environment Assets, Quality & Family Experience Oversee asset and facilities management, including preventative maintenance and capital expenditure planning Ensure consistent application of operational standards, policies, and quality assurance processes Act as the escalation point for moderate to critical family experience matters, protecting brand reputation This Role Is a Great Fit If You AreP.A.C.E P assionate bring energy, purpose, and heart to leading people and improving outcomes A ll In take ownership, act with intention, and lead decisively at scale C onnected build trust and strong relationships across teams, families, and stakeholders E volving stay curious, data-driven, and open to change as the business grows Youll also bring: Senior multi-site operational leadership experience Strong people leadership and change management capability A proven ability to deliver performance through teams A values-led approach to safety, safeguarding, and culture The ability to be Queensland-based, with travel across the state as required Why Join Carlile Swim? Lead within a nationally respected organisation with an 80-year legacy Influence operations at scale and shape the future of swim education in Queensland Work with a values-driven leadership team that genuinely prioritises people, safety, and growth Be part of an organisation deeply committed to safeguarding children and young people All appointments are subject to relevant background checks and safeguarding requirements. Ready to Lead with Impact? If youre a senior operational leader ready to make a meaningful difference, wed love to hear from you. To apply please supply a cover letter and resume to support your application. Unlock job insights Salary match, Number of applicants, Skills match Your application will include the following questions: Briefly describe your experience leading multi-site or state-wide operations. Please include the number of sites and teams you supported. Share a short example of how youve taken a business goal and turned it into day-to-day operations. What was the result? Which PACE value best reflects your leadership style, and why? (Passionate, All In, Connected, Evolving) Briefly outline your experience leading safety, risk, or safeguarding practices. How have you reinforced this across teams? How have you used data or KPIs to improve operational performance? Short example only. Please confirm your Queensland location or readiness to relocate to Queensland, and your ability to travel as required. Why does this role suit your next career step? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. #J-18808-Ljbffr