Job Title

Regional Team Leader - Homelessness Services Lead. Stabilise. Make a real impact. We are partnering with a well-established, not-for-profit homelessness service to recruit a Regional Team Leader for the Fraser Coast region. This is a critical leadership role overseeing frontline programs supporting individuals, couples and families experiencing homelessness and housing crisis. With recent growth in funding, service demand at an all-time high, and a newly restructured team, this role offers the opportunity to reset culture, strengthen systems, and build a high-performing, supportive team delivering life-changing outcomes in the community. About the Role You will lead a team of 6 direct reports across multiple homelessness programs: - Outreach Program supporting people sleeping rough - Crisis Accommodation 12 properties with intensive case management - Immediate Housing Response Program families & couples in temporary accommodation - Administration / Customer Service Officer This is a hands-on leadership role, responsible for day-to-day service delivery, team performance, risk management, compliance, reporting, and strong community engagement. Key responsibilities - Lead, coach and support a multidisciplinary frontline team - Set clear expectations around professional practice, processes and client service standards - Oversee intake, service delivery, emergency relief and brokerage approvals - Manage incidents, safety planning and complex client situations - Conduct regular case reviews, supervision, debriefs and performance conversations - Ensure accurate and timely reporting to funding bodies and internal stakeholders - Monitor program budgets and brokerage expenditure - Build strong relationships with local services, government departments and community partners - Drive cultural change, accountability and consistency following recent organisational restructure About You You dont need to be a homelessness expert strong leadership is the priority. You will bring: - Proven experience leading teams in community services, human services, health or a similar sector - A calm, structured and solutions-focused leadership style - Strong understanding of case management environments and compliance frameworks - Excellent communication, organisation and stakeholder engagement skills - Ability to balance empathy with accountability - Experience with government-funded programs and reporting (highly regarded) - Knowledge of QHIP / SHIP systems (advantageous but not essential) For more information and a confidential discussion, please contact Lauren Rodwell from The Shift People on 0431765837. #J-18808-Ljbffr