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Overview At Siemens Mobility, we empower transport providers worldwide to realise sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service and software to enable sustainable, comfortable and costeffective rail traffic today. Your Role We currently have an exciting opportunity for a Service & Support Engineer to join our Customer Service team, based at our Belmont, Western Australia office. In this role, youll work across the full servicedelivery lifecycle including incident management, problem resolution, and rootcause analysis ensuring customer KPIs are consistently achieved. You will support customers both remotely and onsite, operate within a 24/7 oncall roster, and contribute to maintaining the high service standards our customers rely on. Responsibilities Complete technical preventative and reactive service tasks while delivering highquality customer support. Apply detailed technical knowledge to maintain customer service operational levels. Provide 2ndlevel user support both remotely and onsite, including participation in a 24/7 oncall roster. Escalate issues to 3rdlevel support teams and subcontractors to meet service delivery KPIs. Perform periodic preventative maintenance and audits at customer sites. Document procedures, issue analysis and RCA professionally while contributing to improvement of internal tools, processes and data repositories. Support the Sales team as an engineering representative during the presales phase for customer service offerings. Qualifications Degree/equivalent in Control Systems, Electrical, Software Engineering or IT Systems. Experience in technical support roles ideally within train control systems. Exposure to ITIL servicemanagement frameworks. Experience or interest in product lifecycle management and componentlevel obsolescence. Server/workstation hardware configuration. Virtualised environments. Willingness to travel outside the Perth metro area. Why youll love working for Siemens Mobility We live and foster an ownership culture in which every employee takes personal responsibility for our company''s success. We invest in our people, offering a wide variety of development opportunities. Some of our benefits include: Flexible working arrangements National & international career opportunities A positive, inclusive and collaborative work environment Novated leasing options Employee discount program Siemens Share Options A better tomorrow starts with how we transform mobility today. Siemens prides itself on its diverse workforce We encourage applications that reflect the diversity of the communities within which we work, including Aboriginal and Torres Strait Islander peoples. We are a proud equalopportunity employer and support flexible working arrangements to empower our employees to balance work and personal commitments. #J-18808-Ljbffr