Job Title

OverviewDo amazing work. Viva Energy is a leading retail, industrial and energy business with a history of helping Australians reach their destination for more than 120 years. Our plans support Australias energy transition to sustainable, lower carbon energy solutions through our acquisitions of Coles Express and OTR.We now have an opportunity for an experienced Application Support Specialist to join us for a 9-month Fixed Term Contract. Based at our Refinery in Geelong, this is a key role in keeping our businesscritical applications running reliably, securely and at peak performance.This is an exciting opportunity to join a fastmoving, futurefocused organisation supporting Australias energy transition and to work across complex platforms that truly keep our business moving.Job DescriptionIn this role, youll take ownership of the operations, support and continuous improvement of major enterprise industrial applications. Youll bring a strong technical background, at least 5+ years in application support, and the ability to proactively monitor, troubleshoot and resolve issues across a diverse environment using incident and change management ITIL practices. Youll work closely with vendors, product owners, cloud engineers and security teams, contributing to lifecycle management and system enhancements following the software development lifecycle within an agile delivery model. If youre passionate about service excellence, exciting your customers and lifting platform resilience, this role provides the challenge, support and growth opportunities youre looking for. ResponsibilitiesOperational ExcellenceEnsuring applications operate reliably and meet service levels aligned with ITIL and business criticalityProactive monitoring, incident triage, troubleshooting and lifecycle managementManaging upgrades, deployments and decommissioning aligned to vendor roadmapsBuilding strong relationships with vendors, platform owners and usersMaintaining documentation, knowledge bases and technical runbooksProviding oncall support for critical afterhours incidentsIdentifying opportunities for automation and continuous service improvementAgile DeliveryParticipating in design, build, test and release processes for platform enhancementsContributing as a key technical resource within a crossfunctional agile teamPreparing requirements, design documents, test plans and asbuilt artefactsSupporting delivery of major multistream programs and solution assessmentsProviding technical input for training materials and platform readinessStrategy & ArchitectureContributing to architectural patterns and building blocksEnsuring changes align with enterprise architecture principlesSupporting technology strategy, platform roadmaps and architecture forumsQuality & Cyber SecurityWorking closely with cyber teams to meet security strategy and remediate gapsMaintaining security baselines: patching, Disaster Recovery (DR), Identity and Access Management (IAM), data protection & vulnerability managementSupporting audits, risk assessments and compliance reportingImproving platform resilience by defining and executing technical controlsQualificationsAbout you:5+ years experience supporting large-scale, operationally critical systems running the operations 24 x 7Strong handson experience with:SQL Server, Oracle, Azure SQL, DataverseSupporting and deploying Commercial Off The Shelf (COTS) vendor platformsAPI-driven architectures, SSIS, Azure Data Factory & SQL developmentWindows Server, IIS, SOE, Active Directory, Group Policy, SCCM packagingCloud (Azure strongly preferred): app hosting, databases, virtualisationTroubleshooting across middleware, infrastructure and security layersDocumentation (Confluence or similar), source control (Bitbucket or similar)Knowledgesharing and stakeholder managementStrong preference: Power Platform, AVEVA PI system experienceITIL knowledge (incident/problem/change management)Experience across both agile and waterfall environmentsSolid understanding of systems architecture, configuration & cloud migrationA strong desire to upskill and learn new technologiesAdditional InformationAbout Viva EnergyJoin a team that values diversity. Viva Energy is a great place to be yourself. We believe in our people, trust in their positive intentions, and empower everyone to amplify their voice across the business. We value inclusion because thats how we get the best outcomes.Awarded the WGEA Employer of Choice for Gender Equality for the past five years highlights that we are driven by our people and continuing our focus on making Viva Energy reflect the ever-changing face of Australia.We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and nontraditional roles.At Viva Energy Australia, we believe flexibility is the new normal. We are open to flexibility options including hybrid, parttime, jobshare and flexibility in start and finish times. We are happy to explore what this could look like for you during the recruitment process.Note: This role is being sourced through Viva Energy Australia; we will not be accepting applications via external recruitment agencies. Only applications from candidates who hold full working rights for employment in Australia will be considered.Applications close: Monday, 23 February 2026 #J-18808-Ljbffr