Job Title

OverviewWe are looking for a Client and Community Advisor for our St Pauls Aged Care, Home Care and Retirement Living service based in Caboolture, Qld. Employment Type: Permanent Part Time (4 days per week | 61 hours Fortnight)About The RoleWe understand how daunting the Aged Care process may seem. Thats why at Lutheran Services, we have dedicated Client and Community Advisors who guide our potential residents, clients and referrers every step of the way.This is no ordinary sales and marketing role.Sales - Yes, sales is an important part of this role but its definitely not a cut throat sales role. As the Client and Community Advisor you will play a key role in maintaining service occupancy across Aged Care, Home Care and Retirement Living. But you will focus on solution selling helping people find the right service for them.Advising - Our St Pauls Client and Community Advisor will also be responsible for ensuring that all clients, residents and their families have an exceptional sales and onboarding experience. You will embody the role of the guide helping people navigate the complexities of aged services. You will happily answer questions and guide people through the process at their pace step by step. You will help with tours, paperwork, finance questions and explain anything that might be confusing.Community Marketing and Engagement - We depend on this role to generate leads by building strong and positive relationships with the local community, referral partners, local congregations, existing clients and prospects so that Lutheran Services is known, respected and valued as a service provider of choice in the communities we serve.ResponsibilitiesMaintain service occupancy across Aged Care, Home Care and Retirement Living with a focus on solution selling.Guide potential residents, clients and referrers through the sales and onboarding process, answering questions and explaining options.Support community marketing and engagement to generate leads and strengthen relationships with community partners.About YouWe are looking for a proven talent in community marketing, customer engagement, services and sales - who has the best interests of our potential residents, clients and referrers at the heart of all they do.You could be a marketing professional looking for a meaningful next step, an Aged Care/ Retirement Living employee looking to diversify their customer centric talents or a sales expert ready to sink your teeth into something hands-on!You dont need to know all about aged care services, contracts and regulation - but you must be willing to become an aged care expert with us.You will also need to have attention to detail, be a self-starter, be able to nurture and track leads and manage paperwork professionally.Tertiary qualifications in Business, Sales and Marketing, Social Services or a relative field (highly regarded but not essential).What We Can Offer YouOur goal? To do things even better. We want to become Queenslands most loved aged care and community services provider. Were on our way thanks to our amazing team who love what they do and do everything with a smile. Thats why were committed to not just welcoming the right people to our team but nurturing and rewarding their individual and unique talent and expertise. So that you can do what you love and love what you do.A competitive salary and access to $15,900 pa in salary packaging options and many staff discounts is just the beginning. As a member of the Lutheran Services team, you will enjoy a great work-life balance, generous benefits, flexible arrangements and ongoing opportunities for professional development and career progression.APPLY NOW! Please attach your resume, complete the application form and the questions below. For a copy of the position description please (viewable on request).Privacy AcknowledgmentI certify the information I have provided is an accurate account of my work history and qualifications and understand that false/misleading/non-disclosure of information may be cause for rejection or termination of employment.Yes I agree to the privacy statement *Personal DetailsTitle *First name *Last name *E-mail *Phone *Street *Street Cont.City, Town or Suburb *Postcode or Zipcode *Country *State, Region or Province *LinkedIn URLQuestionsWhich of the following statements best describes your right to work in Australia? *I am an Australian or New Zealand citizen or permanent resident.I currently hold a valid working visa for Australia.I am not an Australian or New Zealand citizen, and I do not hold a valid working visa for Australia.Do you have a valid (NDIS) National Disability Insurance Scheme Worker Screening Check? *I have a current NDIS Worker Screen and can provide evidenceI do not have a current NDIS Worker Screen but am prepared to obtainI do not wish to obtain a NDIS Worker ScreenDo you have a valid Qld drivers licence and a well-maintained, comprehensively insured vehicle? *YesNoPlease select the response that best describes you: *I have a current Police Check and am willing to provideIf successful I am happy to obtain a Police CheckI do not wish to obtain a Police CheckIf you were referred to this position by a current Lutheran Services employee, please provide their name below or put N/A if you were not referred. *We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.Together with the congregations that founded us, weve been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland #J-18808-Ljbffr