Job Title

Overview Organisation/Entity: NSW Trains Job category: Call Centre & Customer Service Job location: Dubbo, NSW, AU, 2830 Job reference number: 101202 Employment type: Permanent Full-Time Salary range: $1324.9-$1594.35 Role summary You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. Roles Passenger AttendantAs a Passenger Attendant, youll work closely with your onboard team members to ensure passengers have a safe and enjoyable journey when they travel with us. Youll be responsible for handling passenger requests, checking tickets, assisting with luggage, supporting the buffet service and maintaining train cleanliness. For more information on this position view the Passenger Attendant role description. Senior Passenger AttendantAs a Senior Passenger Attendant, youll support your onboard team members to deliver a great passenger experience. Youll be a point of contact for your onboard team members in situations where passengers require extra assistance with a request or issue. Youll also oversee the buffet service operations, assist with ticket transactions, and support the Passenger Service Supervisor across train safety, operations, and emergency procedures. For more information on this position view the Senior Passenger Attendant role description. Passenger Service SupervisorAs a Passenger Service Supervisor, youll lead the onboard team and oversee all aspects of customer service, train safety, security, operations, and emergency procedures. Youll provide ongoing mentoring and support to your onboard team so that theyre well-equipped to deliver exceptional passenger experiences and uphold NSW TrainLinks organisational values and behaviours in every interaction. For more information on this position view the Passenger Service Supervisor role description. Location and roster All roles are based at Dubbo Depot and will require travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required. Candidate pool You may be added to a candidate talent pool aimed at filling current and future role vacancies at Dubbo Station within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through. About you You have experience in a frontline customer environment, with the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions. You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders. You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment. For the Passenger Service Supervisor roles, youre experienced in managing and developing people by setting clear expectations for team roles and responsibilities, coaching and developing individual team members capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team. Attend an information session Come and meet the team at Dubbo Station, where youll get a glimpse of what its like to work as part of our onboard team, see how the depot operates, and have the chance to ask questions. Upcoming sessions are listed below. Upcoming Sessions Tuesday 17th February at 10:30 am Friday 20th February at 10:30 am Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. Join us Our workforce is as diverse as the community we serve. For inclusion and diversity information, visit Transport careers. We offer a wide range of employee benefits, including flexible and hybrid work options. This is an in-person, on-site role. What are you waiting for? Connect with us. Apply now! Important dates Applications close: 11:59pm, Sunday 8th March 2025. Requirements For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Contacts For more information about this role, please contact [email protected]. Accessibility Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Application tips Need some help with your application? Take a look at our application tips video series. 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