Job Title

OverviewOn-Demand Ground Operations & Handyman Assistant (Independent Contractor)*Location: Various (Property dependent) Perth BasedReporting to: Operations ManagerThis is a flexible, on-demand independent contractor role with no set or guaranteed hours. This role is designed as a hybrid 50% Handyman / Maintenance + 50% Ground Operations position. Contractors are engaged on a task-by-task basis and may choose when to work.About MadeComfyMadeComfy is a technology-led short-term rental and hospitality company with a mission to build the worlds most loved short-term rental brand. We enable Real Estate Agencies to manage short- and mid-term rentals at scale and help property owners maximise returns. Our guests enjoy private, self-contained homes with full kitchens, fast internet, contactless self-check-in, and hotel-grade services including professional cleaning, high-quality linen, premium amenities, and 24/7 support whether booking via MadeComfy Direct, Airbnb, Booking.com, or VRBO.About The RoleThis role is a true hybrid with a clear 50% Handyman / Maintenance and 50% Ground Operations split. The intent is to reduce turnaround time for on-ground issues by combining operational support and hands-on maintenance within a single contractor. The ideal contractor is equally confident performing hands-on maintenance tasks and managing operational responsibilities such as keys, inspections, and guest support. All tasks are managed and assigned via the Breezeway platform.Key Responsibilities(50% Ground Ops | 50% Handyman)Key & Access ManagementSet up, maintain, audit, and replace lockboxes (temporary and permanent).Manage secure key handling, tracking, and transfers for each property.Attend lockouts, missing key incidents, and emergency access requests.Coordinate with third-party key storage providers (Keynest, Keycafe).Ground Operations, Inventory & LogisticsDeliver, collect, and restock essential items (linens, towels, toiletries, consumables).Assist with sourcing, purchasing, and transporting property essentials.Support urgent on-ground recovery tasks to resolve guest issues promptly.Coordinate lost-and-found retrieval and postage.Guest Experience SupportRespond to and troubleshoot guest-reported issues such as:WiFi and connectivity issuesAir-conditioning and heating checksAppliance troubleshootingBasic plumbing concernsDeliver emergency items or replacement supplies when required.Support VIP guest check-ins and special requests as assigned.Handyman & Maintenance ResponsibilitiesPerform minor to intermediate handyman and maintenance tasks, including:Replacing light fittings, globes, smoke alarm batteriesFixing loose handles, hinges, doors, locks, and cabinetryMinor plumbing works (tap tightening, basic leaks, toilet issues)Mounting fixtures (curtain rods, towel rails, hooks)Furniture assembly and small repairsIdentify issues requiring licensed trades and escalate with clear notes, photos, and recommendations.Support preventative maintenance to reduce repeat guest complaints.Owner & Property AssistanceConduct on-site inspections to identify cleanliness, maintenance, and safety issues.Assist with fire and safety compliance checks where applicable.Oversee bin placement and return for scheduled waste collection.Support owners with basic tech setup and WiFi troubleshooting.Property Onboarding & OffboardingComplete property readiness reports and ingoing inspections.Assist with staging, furniture placement, and coordinating photoshoots.Handle offboarding tasks including key returns, final inspections, and minor make-good works.Routine & Emergency InspectionsConduct scheduled property inspections to maintain standards.Perform rapid-response inspections following damage, incidents, or emergencies.RequirementsABN-registered contractor.Own reliable vehicle.Own basic to intermediate handyman toolkit (mandatory).Ability to independently attend and complete handyman tasks without reliance on site tools.Smartphone with ability to use Breezeway and communication tools.Strong problem-solving skills and ability to work autonomously.Comfortable working flexible hours, including weekends and holidays, on an on-demand basis.Strong communication, time management, and attention to detail.Professional, dependable, and respectful with guests, owners, and internal teams.Why Join Us?Opportunity to work in a blended Ground Operations and Handyman role at MadeFlexible, on-demand work that fits your schedule.A balanced mix of handyman work and ground operations (50/50 split).Potential for increased task volume and ongoing engagement based on pilot outcomes.Opportunity to become a trusted long-term on-ground partner as the model scales.This role includes handyman and maintenance support but does not replace licensed trade work where certification is legally required. #J-18808-Ljbffr