Job Title

OverviewAt Crowne Plaza Perth, positioned along the iconic Swan River, we offer a versatile food and beverage experience through Gusti Restaurant and Lobby Bar. As part of the IHG family, we create spaces where business and leisure seamlessly blend. Gusti Restaurant opens to an alfresco terrace with views of Langley Park. This space transforms into an elegant setting for cocktail functions, special celebrations, and corporate events. Our Lobby Bar provides flexible seating for guests, including business travellers.With a dedicated team of 20 in the Food & Beverage Department, we service our restaurant, bar, in-room dining, and events operations, accommodating up to 80 guests, focusing on delivering consistent service while adapting to diverse guest needs.We''re seeking an experienced Food & Beverage Duty Manager to lead our team of Supervisors, Team Leaders, and Attendants in collaboration with our Food & Beverage Manager, to enhance our offering and implement positive changes for the future. This role includes managing day-to-day operations and leading service excellence.What Youll DoLead and coordinate the F&B team on shift to deliver personalised service for guests and visitorsDrive brand standards and uphold the service behaviour of Daring to ConnectAssist with rostering and absence management to optimise operational efficiency within labour cost controls/budgetsResolve guest problems/complaints using established guidelines for service recovery to ensure guest satisfactionRecruitment, onboarding and training of new F&B colleagues to provide a strong startCollaborate with other departments to ensure excellent quality and serviceDrive initiatives to improve colleague satisfaction and engagement including coaching and developmentPerform opening or closing duties as requiredManage C&E events on shift, greet clients, ensure they have what they need and confirm daily schedules with them and the kitchenMaintain HACCP by keeping all logs up to datePartner with leadership to analyse performance, drive revenue, and maximise profitabilityWhat We Need From YouMust have full work rights in AustraliaAt least 2 years experience in a leadership role in a la carte or buffet dining environmentsA strong understanding of food and beverage operations with a desire to grow and developA confident and collaborative leadership style with the ability to motivate, develop and inspire a teamCalm under pressure with excellent problem-solving and conflict resolution skillsProficiency in POS systems and restaurant management softwareExceptional communication and interpersonal skillsA vibrant, guest-focused personality with a genuine passion for hospitalityApproved Manager Certification (WA) & Food Safety CertificationWhat We OfferJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.You''ll be rewarded with benefits supporting wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Our lifelong development program, IHG career milestone celebrations, and transfer of entitlements support your growth with IHG. In addition to hotel perks such as duty meals, accommodation and F&B discounts, our discount retail platform helps your pay go further. This role also includes complimentary dry cleaning and car parking.We are proud to be IHG. Visit www.to learn more. If you don''t meet every requirement, you can still apply. #J-18808-Ljbffr