Job Title

About STCSydney Theatre Company is Australia''s largest theatre company and the state theatre company of NSW. STC is a place where artists, staff and audiences come together to explore and share ideas through the power of live storytelling.Role OverviewThe primary purpose of this role is to deliver exemplary customer service while providing supervision and support to the Customer Service Representatives. Working as part of a Duty Supervisor team, the role is responsible for maintaining an efficient, effective and professional box office across our Wharf and Roslyn Packer Theatre venues.This position acts as the main escalation point for resolving customer service issues and should maintain a high level of procedural knowledge within the box office environment.The role requires a strong understanding of ticketing systems, customer service principles, and administrative processes. The Duty Supervisors also work closely with the Box Office Services Manager, providing support as required to deliver continuous improvement to the customers experience.Working at STCThis is a permanent full-time role; the usual hours of work are 38hours week Monday to Sunday. You will be required to work in accordance with the prescribed roster for your role. This involves regular night and weekend work in accordance with our performance schedules.Based at the STC Wharf Offices, with travel to other sites as required.A collaborative, creative environment where your work directly supports Australias leading theatre company.20% off all food and beverages including coffee at The Wharf Restaurant and BarComplimentary and discounted tickets to STC productionsKey Selection CriteriaProven experience delivering high-quality customer service across multiple channels ideally within a Performing Arts environmentAbility to manage complaints and complex enquiries with professionalism and empathy.Strong experience with ticketing and CRM systems (Tessitura preferred) to manage bookings, exchanges, and customer data including reportingExcellent written and verbal communication skills, with a high level of accuracy and attention to detailDemonstrated ability to adapt quickly to changing workflows and work patterns, showing flexibility and responsiveness in dynamic environmentsDemonstrated ability to manage administrative tasks such as reporting, inventory tracking, and reconciliationExperience in supervising a team in a customer service environment, preferably box officeProven ability to plan and prioritise under pressureAn interest and appreciation of the art form of theatre, especially in an Australian contextA copy of the position description is also available on the job ad listed on our careers website.If you''re interested in applying click on "I''m interested" and upload a copy of your current CV and a cover letter.Closing date for applications is 5pm 22nd Feb 2026.Sydney Theatre Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.To be eligible to apply for this role applicants must have Australian work rights. #J-18808-Ljbffr