Job Title

Reservations Agent Join the World of Hilton Hospitality With thousands of hotels across more than 141 countries and territories, Hilton is a global leader in hospitalityshaping moments that guests remember long after their stay. Our worldrenowned family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many more. If youre passionate about creating exceptional guest experiences and believe in the power of global travel, wed love to welcome you to our team. At Hilton, our Team Members are the heart of everything we doand we never forget why were here: to delight our guests, support our colleagues, and deliver worldclass hospitality. About The Role We are seeking an enthusiastic and detailoriented Reservations Agent to join our team. In this role, you will be the first point of contact in a guests journeyhelping them plan, personalize, and book their stay while maximizing sales opportunities for the hotel. What Youll Do Handle and process reservations with accuracy, efficiency, and a focus on delivering excellent service. Maximize room sales through proactive selling and upselling techniques. Review daily reservations and ensure all information is accurate and communicated to the correct departments. Verify guest and small group arrival details, preferences, and pricing. Support administrative tasks including correspondence, filing, and email communication. Maintain a strong sales mindset, converting every enquiry into an opportunity. Partner with the Reservations and Group & Tour teams to maximize revenue. Ensure commissions, rejected business, and guest information are documented correctly. Follow credit policies, pricing controls, brand standards, and hotel procedures. Maintain exceptional guest service standards and tidy workspaces. Support team members and carry out additional duties as required. What Were Looking For A high school diploma, bachelors degree, or equivalent qualification Strong customer service experience Excellent written and verbal communication skills Proficiency in computer systems and reservation platforms A guestfocused mindset and confidence in selling High attention to detail and organizational skills The ability to thrive in a fastpaced environment A teamoriented attitude and commitment to Hiltons high standards Comprehensive training through Hilton University will be provided to support your success. Why Hilton? At Hilton, youll be part of a culture that values growth, recognition, and genuine hospitality. We offer competitive benefits, global career pathways, and the opportunity to make a meaningful impactone reservation at a time. Ready to start your Hilton journey? Apply today and help us create unforgettable experiences for guests around the world. Work Locations: Hilton Darwin Schedule: Part-time Brand: Hilton Hotels & Resorts Job: Call Center and Reservations #J-18808-Ljbffr