OverviewYou are applying for the position of Claims Officer for Sureway. Please fill in your details below to submit an application for this position.This position is located in: Brisbane.You may be required to work outside the normal 8.30-5pm workday at times dependent on business requirements.For more than 30 years, Sureway has been an industry leader in the delivery of employment services across Australia. Our recent success in Inclusive Employment Australia means our team is growing! We are looking for solution focused, policy driven individuals to join Sureway''s Claims Team. Our values underpin the high paced and KPI driven yet rewarding work.We are seeking someone with experience in Employment Services (WAES, IEA, DES). Claims processing experience is highly regarded.Please outline relevant experience in your cover letter to be considered.DutiesProcess outcome and progress payment claims in a timely mannerMeet quality standards for claims processingCoach, advise and mentor staff in relation to claims processingAnalyse data and results to optimise performanceAssist with preparation of reportsInterpret and apply processes, policies, and guidelinesCollaborate with staff to find a solution focused approach to achieve claimsTo be competent in this position you will haveThe ability to interpret and apply processes, policies and guidelines effectivelyThe capability to review documentary evidence in line with relevant processes and guidelinesAn ability to coach and advise others on claims mattersHigh level data entry skills and attention to detailGreat interpersonal skills that allow you to engage and build relationships with all staff across the organisationAn ability to manage your time effectively to ensure strict time frames are metExperience processing claims in the IEA contract preferredExperience in Employment Services (highly regarded)Confidence using Excel to an intermediate levelComprehensive onboarding and staff development programWork laptops for all employeesValues based reward programAdditional week of leave after 3 years of serviceOrganisation DetailsSureway Employment and Training lead the industry in Workforce Australia Employment Services and Disability Employment Services. We also extend to the delivery of training and health supports. Sureway delivers innovative programs to jobseekers, employers and learners across NSW, VIC, ACT and SA. From November, QLD and WA as well. Our growing suite of services assists people to achieve their goals and aspirations in life.This position requires the successful applicant to undertake a National Police Check and WWCC SA. Applicants also must have the right to work in Australia.Submit a cover letter addressing the skills we are looking for and outlining why you are a strong candidate, and a current resume as soon as possible.We strive to create a culturally safe environment which allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr
Job Title
Claims Officer