Job Title

OverviewThe City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.The roleWe are looking for a community focused Customer Service Officer to join CBCity. Be one of our main points of contact for all our community members'' service requests and transactions. You will be supporting the community both on the phone and through face-to-face assistance, providing information and coordinating actions across Council''s services and facilities.DutiesTo deliver quality customer service and project a positive image of Council.Provide accurate information, resolve enquiries, and refer customers when needed.Act as the professional first point of contact across all customer channels.Handle a broad range of enquiries, challenging interactions and maintaining efficiency.Register, action, or escalate customer requests while supporting high service standards.Maintain professionalism, ongoing training, and promote a positive image of Council.For a full list of duties, review the position description.You will haveCertificate III in Customer Contact or equivalent Customer Service experienceAble to work Mondays and FridaysExperience in managing customer relationshipsComputer literacy skillsKnowledge of Local Government functions and responsibilitiesKnowledge of Canterbury-Bankstown LGA, including geography, activities and servicesSkills in a language other than EnglishThe salary range for this opportunity starts at $71,820 (Grade D, Step 1) + 12% super. Salary may be negotiable dependent on skills and experience.What''s On OfferAn Attractive Remuneration PackagePart-time position with Local Government working 20 hours a weekContribute to making a positive impact on our communityAn investment in your professional growth, fostering continuous learning and development opportunitiesAccess to our employee Health and Wellbeing ProgramsFor more information, contact Nelly Najjar, Coordinator for Contact Centre and Customer Experience at [email protected] to applyYou will need to submit your application via the Apply button below and create a login using your email address and upload aResumeCover Letter addressing the selection criteria within the position description and explaining your suitability for the roleApplications close Monday 9 February.CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at [email protected] applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible. #J-18808-Ljbffr