Job Title

EY Studio+ Market Research - Field Interviewer - Mystery ShopperLocation: SydneyOther locations: Primary Location OnlyDate: 6 Feb 2026Requisition ID: 1683448At EY, we''re all in to shape your future with confidence.We''ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.Market Research Field Interviewer Mystery ShopperThe opportunityAs a Mystery Shopper, you''ll be at the forefront of our data collection process. The program measures the quality and consistency of customer service provided by front-line staff through mystery shopping. Interactions will be undertaken on our client sites across the Sydney metropolitan as far as Berowra, Penrith, Waterfall, Campbelltown, Bondi Junction and Sydney CBD.Your role will be to engage with our client''s front-line staff using a questionnaire and methodology to provide a snapshot of the interaction.The collected data will be utilised to develop reports for client-centric strategic planning.This market research project runs all year round and shifts start as early as 5:30am or can end as late as 9pm. Shift lengths are typically between 6 to 8 hours.Applicants deemed potentially suitable will be invited to complete an online interview. For successful Applicants, you will be contacted for paid training and briefing to be held at our Sydney office. Training attendance is mandatory to be considered for the role. Those who perform well and have good availability may be offered work on other casual projects.What we are lookingMinimum availability of two days per week (weekends included)Comfortable working on the public transport network and engaging with peopleEligibility to work in AustraliaDemonstrated fluency in spoken and written English - excellent grammar, punctuation and spelling is requiredAbility to understand and follow correct procedures with minimal errorsA strong interest in the data collection process and adherence to data integrityAdaptability to work in dynamic environments and across various field research programsPunctuality, respectfulness, and professional presentationWillingness to work on your feet in outdoor environments for various shift lengths and timesExperience in market research will be highly regarded but not essentialWhat we offer youCareer development: At EY, your career is yours to shape! We''ll develop you with future-focused skills and equip you with world-class experiencesey.com/au/careerdevelopmentAbove-award hourly rates: per NUW and AMSRO agreement.Paid travel time: as per AMSRO agreement.Paid training: under ISO 20252.Opportunity to work with a leading global professional firm known for its positive company culture!Acknowledgement of CountryEY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders past, present, and emerging. Find out more about our vision for reconciliation atey.com/en_au/careers/indigenousDiversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.Are you ready to shape your future with confidence? Apply today.The hourly rate commences at $30.74. The rate increases to $38.43 plus 12% Super after 50 hours of fieldwork (unless you have already obtained these hours with a previous Market Research employer)EY | Building a better working worldOur preferred applicant will be required to undertake employment screening by EY or our external third-party provider.Select how often (in days) to receive an alert:EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. #J-18808-Ljbffr