Job Title

ABOUT US As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game for everyone to love and connect with Australia''s game.The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.Aboriginal and Torres Strait Islander peoples are encouraged to apply.ABOUT THE ROLEThe Ticketing Administrator is responsible for providing administrative support across all AFL Competitions by fulfilling internal ticketing requirements of AFL stakeholders, including ensuring update-to-date financials and recording. In addition, the role will be responsible for responding to inbound customer queries, as well as providing general administrative to support to all team members.Please note this is a casual position.A DAY IN THE LIFETicketing OperationsAllocate and distribute internal and external stakeholder ticketing requirements bothinterstate and in VictoriaDeliver standard internal AFL ticketing allocations (e.g. Auskick, Umpires, enclosures) asrequiredAssist in the processing and distribution of AFL and Club accreditationAssist in the delivery and fulfilment of ticketing programs.Accurate data entry and management of all ticketing databases including AFL AwardWinners, accreditation, and ticketing programs.Management of AFL Ticketing & AFL Award Winner inbox with emails responded to in atimely mannerCommunicate ticketing updates effectively and in a timely manner to internal and externalstakeholdersWhere required support the Ticketing Department in any task to assist in the delivery of allticketing services and operations, including match days.Planning, Processes and ReportingUnderstanding of best practice, compliance and policy frameworks regarding ticketingoperations to respond to enquiries as requiredProvide detailed and timely reports in appropriate formats as requiredPeople and CultureBe part of a collaborative, integrated, effective team in a fun, positive and open work environment while working both in the office and remotelyStakeholder & Fan RelationshipsDevelop and maintain strong working relationships with ticketing agents, venuerepresentatives, Clubs and internal departmentsProvide exceptional customer service to all clients and ensure all customer enquiries arehandled in a friendly and efficient mannerCORE COMPETENCIESDemonstrated experience with ticketing systems and processesAbility to work independently and to strict guidelines and deadlinesStrong team work ethicAbility to effectively multi-taskOutstanding customer serviceStrong attention to detailAbility to build and maintain good working relationships with internal and external stakeholdersStrong administration skillsMandatoryMinimum of 12 months experience in a ticketing related roleCompetency with ticketing systems and processesBackground in customer service or engagementDesirableCompletion of VCE or equivalentExperience in customer service or engagementExperience in office administrationWorking knowledge of all Microsoft Office products (especially Excel)Working knowledge of ticketing systems and processesKnowledge of membership databasesExperience or knowledge of AFL or other large-scale sporting organisationsApplications Close: 9 March 2026