Introduction Allocations OfficerLocation: MelbourneEmployment type:12-month Fixed Term Full TimeSalary: SCHADS Level 4.1 $90,468 + super + salary packagingMake a difference where it matters mostAt Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (202429) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.Join us in building a better future, one home at a time.Why you will love working with usJoin a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.Purposeful impact make a meaningful difference in people''s lives by supporting inclusive, safe, and affordable housing.Growth and development enhance your skills and advance your career through tailored learning opportunities.Balance that works enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.Valuable benefits increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.Supportive culture be recognised and celebrated in an inclusive, values-driven workplace.Description About the roleAs an Allocations Officer, you''ll play a key role in matching people with homes across Housing Choices Australia''s property portfolio. You''ll manage the end-to-end allocations process for a range of housing typessocial, affordable, market, and SDAensuring transparency, fairness, and efficiency.You''ll work closely with internal and external partners to assess housing applications, coordinate property viewings, and complete sign-ups for new residents. This is a hands-on, people-focused role with a direct impact on resident outcomes.Key responsibilities include:Coordinate the allocations process for new and vacant properties in your stateAssess housing applications, eligibility and supporting documentationConduct onsite viewings and sign-ups across multiple locationsCollaborate with Housing Officers and support services to ensure seamless handoversMaintain accurate records and manage vacant property turnaround timelinesContribute to the marketing of housing opportunities and support applicant engagementPrepare KPI and compliance reporting and support continuous improvement of processesSkills And Experiences About youYou will have:Experience in housing, community services, or a related field (or transferable skills)Strong administrative and organisational skillsGreat communication and customer service abilitiesAbility to manage competing priorities in a fast-paced environmentKnowledge of social and affordable housing or willingness to learnSensitivity to the needs of vulnerable communitiesCurrent driver''s licence and willing to travel as needed.You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.Our values in actionEverything we do is guided by our shared values:Putting people first we listen, respect, and respond to our communities.Working together collaboration helps us achieve better outcomes.Doing the right thing we act with integrity and accountability.Acting boldly we innovate to address current housing challenges.We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.Belong at Housing ChoicesWe are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.How to applyApply now Applications close 22 February 2026.If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.Disclaimer: To the best of Housing Choices Australia''s knowledge, this information is valid at the time of publication.
Job Title
Allocations Officer