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Join a global leader in infection controlWe are a medium-sized and 100% owner-managed family business in the heart of Berlin Germany with around 500 employees, in which the values FAMILY COOPERATION, QUALITY and INNOVATION are very important.We are a market leader in cleaning, disinfection and sterilization. Hospitals, medical practices and dental practices worldwide rely on our innovative and high-quality solutions.Join us in strengthening MELAG''s presence in Australia and become part of our global MELAG team!About the roleMELAG Australia is looking for a reliable, customerfocused Order Fulfilment & Customer Operations Coordinator to manage daytoday order processing for our Australian dealer partners. You will coordinate order intake, stock availability and outbound shipments closely with our Australian 3PL partner and the MELAG headquarters in Berlin.This is a 100% remote role. Candidates must be based in New South Wales (NSW).Key responsibilitiesReceive and process purchase orders from specialist dealer partners across Australia.Enter, manage and track orders in our ERP system.Coordinate stock availability, replenishment and deliveries with our Australian 3PL provider.Liaise with MELAG HQ (Berlin) on supply planning, backorders, inbound shipments and product availability.Ensure accurate master data (customers, pricing, shipping details) and maintain clean order documentation.Provide friendly, responsive customer communication (email/phone) and resolve order/delivery issues.Support periodic reporting (order status, backorders, stock levels) and continuous process improvement.About youExperience in order processing / customer operations / supply chain coordination (B2B preferred).Confident working with ERP systems; ideally Microsoft Dynamics NAV / Business Central.Strong attention to detail and a structured, reliable way of working.Excellent communication skills and a customerfirst mindset.Comfortable coordinating across time zones and with external partners (3PL, dealers).Based in New South Wales, with a stable homeoffice setup.What we offerJoin a highly qualified, motivated, and internationally connected team.A company with a strong brand, highquality standards and innovative medical solutions.100% remote work (NSWbased)Modern tools, structured onboarding and direct impact on customer satisfactionA high degree of autonomy: independent, goaldriven work with room for your ideas.Ongoing training and professional development, plus modern tools to help you succeed.Strong support from our headquarters in Berlin.Salary: Competitive, based on experience (ERP/Dynamics experience highly regarded). Please include your salary expectations in your application.ContactHow to apply: Your CV A short cover letter outlining your ERP experience (Dynamics NAV/Business Central if applicable) and your availability.Marc Hedler, Head of Sales Export & International Business DevelopmentWe look forward to receiving your online application!MELAG Australia Pty LtdSubsidiary of MELAG Medizintechnik GmbH & Co. KG in Germany #J-18808-Ljbffr