Job Title

ABOUT US Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers'' needs. We keep 100,000+ workplaces running smoothly with expertise in every sector and industry.We take pride in our reputation for excellent all-round customer service and our Net Promoter Score of 70%+ reflects our customer''s best in class rating of our team. And so do the awards we have won with our Australian based Call Centre Team recognised in 2025 as the Australian Business Award Winner in both the Customer Service Excellence and Customer Experience Management categories. ROLE PURPOSE We are recruiting for an experienced Banking Officer tojoin the Banking & Billing team within the broader Finance function, supporting the timely and accurate processing of customer payments to enable strong cash flow, billing accuracy, and customer outcomes across the business.This role is responsible for managing the receipt, reconciliation, and allocation of customer payments received via EFT, cheque, and credit card, ensuring adherence to service levels and minimising unapplied cash and aged debt risk. The Banking Officer will also support reconciliation activities, investigate discrepancies, and work closely with internal stakeholders to resolve payment and billing issues efficiently. KEY ACCOUNTABILITIESAllocate direct deposit payments from daily bank statementsReceive and allocate daily cheque paymentsProcess and allocate credit card paymentsFollow up on unidentified customer paymentsAllocate suspense receipts to customer accountsManage merchant chargeback enquiriesPerform general ledger reconciliationsComplete ad hoc tasks as required by management and the businessLearn, interpret, and comply with all relevant policies and procedures WHAT WE LOOK FORHigh-volume processing experience, preferably within a corporate environmentBasic accounting knowledge is essentialWell-developed, professional written and verbal communication skillsHigh level of accuracy and strong attention to detailEfficient and accurate data entry skillsAbility to work to deadlines and within strict timeframesStrong customer focusProficiency in Microsoft Excel preferredExperience using SAP preferred WORKING WITH WINCOur highly engaged team work together to create a positive impact both at Winc and in the communities we operate. We are a collaborative bunch, continually improving our performance and the value we deliver.We believe we''re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing. This is where we take action to make the biggest different.We''re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc. Over 45% of the roles we advertised in 2025 were awarded to an internal candidateWe take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).And finally, there''s plenty of perks Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.To Apply: Send your resume to the Winc People Team by selecting ''Apply'' and following the prompts.