Job Title

and requirements The opportunity As the Customer Service Coordinator, you will be responsible for staff rostering and general administrative functions of regional Home Care Services, providing effective support to the General Manager with leadership and commercial management of the home and services. This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/ Allied Health Professionals and monitoring the core home compliance requirements.The important role you will play Coordinate client appointment calendars and service allocationMaintain staff availability and roster managementGenerate and modify rosters, ensuring service levels are compliant with care needs.Maintain rosters to reflect staff changes, annual leave and changes in clients requirements.Provide high-quality customer serviceRespond to our valued client, family and customer enquiries.Coordinate meetings, drafting and circulating agendas and invitations and general home event and activity management.Ad hoc reception tasks.What You Will Bring To The Role Excellent communication skills and active listeningDemonstrated customer service experience in a fast-paced environmentExperience in roster managementProficient and competent with Microsoft office systems and platformsProven ability to effectively communicate with team members across all levels within the organisation.Experience within an Aged Care environment would be advantageousExcellent time management and the ability to multi-task under pressureWell organised and have attention to detailTo work in Home care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof. Benefits That Support And Reward YouFlexibility - experience the flexibility to balance work and lifeCompetitive rates - earn competitive hourly rates with opportunities for overtimeDevelopment - grow your career through comprehensive training and development programsStudy Assistance - whether you''re starting out or advancing your qualifications, our Study Assistance Program supports everything from traineeships to Bachelor DegreesReward and recognition - your dedication won''t go unnoticed. Our reward and recognition initiatives celebrate the great work you do every day.Discounts on selected health insurance and access to wellbeing services.Belonging at Regis Home Care We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.We offer flexible hours, competitive rates and a supportive environment where your work is truly valued.At Regis, real impact starts with you.Join our passionate team of caring Home Support Workers dedicated to making a meaningful impact on the lives of older Australians. #JoinRegisTo work in Regis Home Care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current-year flu vaccination and certification proof.