Job Title

Madman Entertainment is Australia''s biggest independent film and television distributor licencing and distributing content on DVD & Blu-Ray, as well as into cinemas and to film festivals, digital platforms, and TV channels. We''re passionate about special interest content like Australian films, documentaries, and collectable TV series.We are looking for an enthusiastic Sales Operations Administrator to join our Home Entertainment Team to deliver exceptional customer service and support to our retail customers, consumers, Agency Partners and to our Home Entertainment/Sales Operations Team.If you''re passionate about all things admin, building awesome relationships and excited about an opportunity to work in the entertainment industry, we''d love to talk to youYour key responsibilities will be:Respond to email and phone queries from customers on orders and deliveries, liaising with Madman''s 3PL warehouse and track and trace follow up.Order and return management for AU & NZ customers, including EDI orders and management of various email inboxes.Upload New Release product information, including temp and final artwork.Provide great administrative support to the Home Entertainment/Sales Operations Team and Agency Partners, including various data entry tasks.Assist with office related tasks and queries.Our preferred candidate will:Have 2+ years'' experience in a customer service and administration role, including experience with Microsoft office programsBe engaging, with the ability to build great customer relationshipsBe confident with a can-do, hands-on attitudePossess an exceptional eye for detail and is a gun at multi-taskingBe an exceptional communicator - both written and verbalTake ownership, work autonomously, and take pride in their responsibilitiesWhy join our team?We love collaborating, within our walls and beyondWe create magic with fresh thinking and ambitious ideasWe are passionate and vocal about the content we work withWe listen to each other''s ideas and praise effortsWe innovate and adapt to do things better and do better thingsWe value balance for our team, both within work hours and beyondYou can expect an open and collaborative environment with great resources and plenty of fun perks. A mix of working from home and in our new Collingwood office.Sound good? Apply todayMadman is an equal opportunity employer, passionate about fostering an inclusive and welcoming workplace where diverse perspectives are valued and celebrated. We strongly encourage applications from First Nations people, individuals from culturally and linguistically diverse backgrounds, and members of the LGBTQIA+ community.We welcome people from all walks of life to apply.