Job Title

Senior Enterprise Account Manager Account Director AI and Outsourcing Skill required: Account Management and Sales Qualifications: Any Graduation Years of Experience: 5-10 Years Job Description: Were hiring an experienced Account Director Telecom to manage key accounts partnering with [24]7.ai across outsourced customer care and sales. The ideal candidate understands telecom operations and the technologies required to deliver high-quality service, including Conversational AI, analytics, and modern contact center solutions. This role requires daily orchestration of complex, multi-stakeholder relationships, blending BPO delivery with technology-led transformation. Travel required: approximately ~15-25% Reports to: Chief Customer Officer Core Requirements: 5+ years working/managing large telco relationships in the outsourcing industry Experience coordinating global delivery (labor law basics, data/privacy, transition/ramp) Strong commercial acumen: pricing levers, SLA/penalty constructs, term sheets, and negotiation Effectively lead complex sales in contracting, deployment and adoption Responsibilities: Act as the primary conduit between operations and technical services for the customers and Leverage executive networks to open doors and find ways to creatively change the conversation with [24]7 solutions Develop and perform strategic prospecting to expand relationships Run RFP/RFI/RFQ cycles end-to-end; drive exec alignment and win themes Partner with delivery centers to validate staffing models, ramps, and risk plans Forecast with precision What Success Looks Like 90 days: Develop client relationships and establish clear communications as a trusted advisor 180 days: Identify opportunities to expand the relationships. 12 months: Grow the existing relationship revenue by 10% OTE: Highly competitive, with accelerators for over-attainment SPIFFs for strategic product mix and multi-region deals Equity eligibility (role-dependent), plus standard benefits. Apply for this job Upload your CV * By clicking here, you consent to allow [24]7.ai to store and process the personal information submitted above to provide you the content requested. * Beware of Fake Employment Offers! It has come to our notice that certain unscrupulous elements are deceiving candidates in the name of [24]7.ai , asking for money, promising jobs and taking security deposits for laptops. Please note that [24]7.ai does not solicit any monetary or non-monetary exchange for employment from candidates who wish to apply or have applied for a job with us online or otherwise. We strongly advise you not to fall prey to these malpractices. In case of any such incidents, please report immediately to [email protected] #J-18808-Ljbffr