Job Title

QT Melbourne is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wow-factor moments you can help shape, then you''ve come to the right place.About EVT:As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About QTQT Hotels & Resorts is EVT''s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ''expect the unexpected'', every property delivers an experience that combines local influence with QT''s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouragedAbout the RoleWorking in the communication hub of QT, you''ll be the first point of contact for all guest phone and digital enquiries and queries. Providing a seamless experience for the guest as the main communication point for the hotel. From restaurant bookings and room service orders to housekeeping requests and reservations, you''ll coordinate it all with flair and precision. Your knowledge of the hotel will shine through every interaction, ensuring guests feel heard, supported, and delighted from the moment they reach out.Key AccountabilitiesAccurately handle bookings, waitlists, cancellations, and special requirements using PMS (Opera) and related systems.Act as a trusted contact for guests, addressing inquiries, preferences, and concerns while ensuring seamless check-in/check-out processes.Promote hotel services, offers, and upgrades to enhance guest stays.Log guest complaints, update profiles, and escalate issues to management promptly.Maintain and merge guest/company profiles for accurate reporting and recognition.Collaborate effectively with hotel teams to ensure smooth operations and guest satisfaction.Assist colleagues with additional duties as required to support overall team performanceSkills & ExperienceSimilar experience in a customer service role, ideally within a hotel or resort, with a natural ability to make guests feel welcome and cared for.Confident communicator who''s approachable and ready to handle both compliments and concerns with ease.Fluent in English, with extra language skills a bonus.Organised and able to juggle priorities, meet deadlines, and keep things running smoothlyeven when it''s busy.Tech-savvy, with experience using the Opera system is idea, with a strong understanding of other computer systems.Creative problem-solver who turns challenges into opportunities for memorable guest experiences.Thrives in a fast-paced environment, maintains a polished appearance, and takes pride in personal grooming and uniform standards.Flexible and willing to work nights, weekends, and holidays.Benefits & PerksIncredible team member discounts from your first day on-the-job.50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ''s largest and most diverse experiences companyJoin the team and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.When you click apply, you''ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You''ll simply enter your details and answer a few quick screening questions so we can get to know you better.