Job Title

Roberts Company Group is a South Australian based organisation operating across multiple specialised businesses in the medical device and technical service sector, including Dental Concepts, MedVet Concepts and a National Service Centre. Our group is focused on delivering high quality equipment solutions and exceptional technical support to healthcare professional. With a strong reputation for reliability, responsiveness and customer care, we are continuing to invest in our service capability and team leadership. A fantastic opportunity has become available to lead our experienced service team. We are seeking a motivated and enthusiastic professional to join us as Service Manager. About the Role As Service Manager, you will be responsible for overseeing performance and contributing to the daily activities of our service team, consisting of both field and workshop based technicians. This is a hands on leadership role that combines operational coordination, team management, and customer service. Youll work closely with technicians, support staff and senior leadership to drive efficiency, improve service delivery and ensure outstanding customer outcomes. This role is ideal for a technically minded professional with strong leadership capability who enjoys working in a team and leading by example. Key Responsibilities Team Leadership: Lead and support a team of service technicians, including workload management, performance monitoring and development planning. Daily Operations: Work closely with the Service Coordinator to schedule and coordinate service breakdowns, installations and preventative maintenance. Ensuring smooth day to day operations and timely service delivery. Customer Management: Act as a key escalation point for service matters, providing clear communication and ensuring a positive, professional customer experience. Process Improvement: Identify opportunities to enhance efficiency, communication and customer satisfaction through system and process improvements. Job Oversight: Monitor open jobs, quotations and follow ups through the ERP management system, ensuring work is completed and invoiced within expected timeframes. Parts & Inventory: Oversee coordination of stock and spare parts, ensuring availability of critical stock for scheduled work. Reporting & KPIs: Track service performance metrics, report on departmental KPIs and contribute to strategic planning with senior management. Who You Are You are a confident and structured leader who thrives in a technical service environment. You balance people leadership with practical operational involvement and bring energy, accountability and clarity to your team. You are equally comfortable improving systems at a strategic level while staying close to the day to day realities of service delivery. What You Bring Proven experience in service management, coordination, or supervisory roles within a technical or field service environment Strong organisational skills with the ability to manage multiple priorities effectively Customer focused mindset with a passion for delivering exceptional service outcomes Practical problem solving ability with a proactive and adaptable approach Strong team orientation and leadership capability Experience with job management or CRM systems (Simpro or similar highly regarded) Technical service background in medical devices, healthcare, industrial equipment, or related industries will be well regarded #J-18808-Ljbffr