Job Title

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for oneofakind experiences, service and quality. EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 awardwinning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australias most loved yearround alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once youre in, theres no limits on where your career could take you. Key Responsibilities Anticipate and attend to the guests needs and desires immediately. Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel. Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines. Process daily guest transactions and accounts accurately and efficiently. Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotels rooms are properly prepared for arriving guests. Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guests wishes. Promptly action all guest messages and facsimiles. Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management. Be fully conversant with regard to all information on the area as a destination, the services available at and through the hotel, any special events taking place in the area. Have a full working knowledge of all current room rates and packages available at the Hotel. Book, update, amend and file all reservations accurately and in a timely manner. Participate in all rostered theoretical and onthejob training sessions. Comply with all of the hotels operational policies & procedures. Maintain a clean & safe working environment. Have a full knowledge of, and practice all of the hotels established workplace health and safety guidelines (WH&S). Adhere to all established cashiering policies and procedures. Ensure the protection and maintenance of all operating equipment Complete all assigned opening and closing duties. Give assistance to the telephonists and back office personnel when required. Attend all scheduled meetings. How You Work Daymaker ethos no ones too big for the small things. Handson and nonhierarchical leads from the front. Resilient and solutionsfocused stays calm, moves fast. Growth mindset learns, shares, and levels up others. Perks from Day One As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers. 50% off dining and stays across EVT hotels QT, Rydges, Atura, LyLo and more. $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. Seasonal perks at Thredbo. Rapid career growth across our hotel & entertainment network. Paid parental leave; community & volunteering opportunities. Police Check Acknowledgement Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process. Apply Now Join Flagstaff Gardens Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - dont wait! We cant wait to see the places your career will go with EVT. When you click apply, youll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. Youll simply enter your details and answer a few quick screening questions so we can get to know you better. #J-18808-Ljbffr