Job Title

Your Role at St John of God, Midland Hospital Are you organised, proactive, and passionate about providing exceptional patient care? We are seeking a dedicated Outpatients Officer to join our team on a permanent full-time basis, working 76 hours per fortnight. In this pivotal role, you will be at the heart of our busy Outpatients Department. You will liaise with clinicians, coordinate appointments, book patients, prepare clinic packs, and answer the main outpatient phone line with professionalism and warmth. This Outpatient Officer position will be in position at our front desk which includes processing of all incoming referrals, using various databases. This includes excellent attention to detail and is a data entry position with patient facing customer service. It does involve liaising via phone and email with stakeholders and clinicians and working within a small team of experienced Outpatient Officers. This is a dynamic workplace where your contribution is valued, and your skills directly enhance the patient experience. If you take pride in delivering outstanding service and enjoy being part of a supportive team, this is the perfect opportunity to make a real impact. The Position Provide a reception service to meet the daily requirements for outpatient services. Create and maintain patient information in the Patient Administration System in a timely manner. Monitor and manage the Desk emails and ensure these are actioned in a prompt and timely manner. Ensure all appointments are correctly booked into WebPAS and patients are appropriately notified of their appointments. Receive all Outpatient-related telephone calls, evaluate and initiate any action required. Update and maintain Genie database as required. Submit invoices to Private Health Funds as required. Position Requirements You will bring proven experience in a range of clerical and reception duties, with a strong focus on frontline customer service. Your excellent verbal and written communication skills, combined with your approachable and professional manner, will enable you to work effectively with patients, families, and colleagues alike. You are a collaborative team player who is adaptable and responsive in a fast-paced environment. To be successful in this role, you will demonstrate proficiency in a variety of computer systems, including Patient Administration Systems and Microsoft Office applications such as Word, Outlook, and Excel. Your strong attention to detail, accurate data entry and keyboard skills, along with your ability to prioritise tasks and work independently, will ensure the smooth and efficient delivery of clerical services within the outpatient setting. You are proactive, organised, and able to take initiative to get things done with minimal supervision. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements; this will be an additional upload section within the application. For your application to be considered please ensure you submit a cover letter. We can offer you Salary: $68,939 to $74,417 per annum, plus 12% superannuation A Permanent full-time position, working 76 hours per fortnight Discounts on hospital services & private health insurance Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation Free on-site parking Access to fitness and wellbeing benefits through Fitness Passport Innovative Professional Development opportunities A welcoming and supportive culture A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today! If we identify a surplus of suitable candidates for this role, you may also be invited to a candidate talent pool list where you could be offered an alternative position. For enquiries contact Kristy Andrews, Outpatient Operations and Performance Manager - MPS & SS on 08 9462 4507. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. #J-18808-Ljbffr