Job Title

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding. Company Profile Founded in 2022, our Australian client is an inhome healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition. Role Overview Were hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule inhome appointments. This role requires strong phone communication, fast admin, and practical scheduling skills including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient. Key Responsibilities Make inbound/outbound calls and SMS to book inhome appointments with patients. Plan appointments by location, using Google Maps to minimise travel time between visits. Manage reschedules, cancellations, and noshows promptly and professionally. Keep patient and appointment records accurate and up to date, documenting all actions clearly. Coordinate with the internal team to ensure pharmacists daily schedules run smoothly. Support the team by covering shifts or duties during absences. Attend regular meetings with the team and the Reception Manager. Collaborate with Pharmacist, Data Entry and Sales Team when necessary. KPI (formula-based) Number of Inbound Calls Number of Outbound Calls Number of Booked Appointments Number of Cancelled Appointments Qualifications More than 2 years of experience in appointment setting. Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.). Strong attention to detail and ability to follow processes consistently. Confident, warm phone manner and clear written communication. Comfortable working remotely, managing multiple tasks, and meeting performance targets. Performance Expectations KPI/targets-based role (volume + accuracy). High responsiveness during shift and strong documentation standards. Advantageous but not required Experience in working with an AU, US, or UK company Job Type: Permanent Employment Type: Full-time, Contractor Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time), Including a 1hour lunch break and two 15minute breaks Location: Work from home Industry: Healthcare #J-18808-Ljbffr