Job Title

We''re reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia. Were evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, dataled decisionmaking, and nationwide development pipeline, we do things differently. We are Vicinity. Role Purpose The key purpose of the Operations Manager is to serve as the strategic leader, ensuring the seamless and efficient functioning of all operational elements within the centre. The role is instrumental in maintaining the highest standards of safety, compliance, cleanliness, emergency preparedness, and operational efficiency. The Operations Manager is committed to nurturing a professional and positive environment for staff, contractors, retailers, and customers. This role oversees the daily activities related to the centres presentation, including maintenance and security, while fostering and strengthening stakeholder relationships. The Operations Manager is also responsible for enhancing the customer experience through effective management of the centres budget, optimizing costs, and ensuring compliance with local regulations and safety standards. Additionally, this role involves leading and coordinating various teams to achieve the centres operational goals, driving continuous improvement and operational excellence. Key Accountabilities People Leadership All elements of the annual performance cycle are completed by the due date (including goal setting, midyear reviews, EOY conversations). Regular 1:1s, team meetings and development conversations conducted - minimum monthly cadence. Performance issues are managed in an effective and timely manner. Quarterly development conversations conducted with all team members. 100% of compliance training is completed on time for team. All health and safety, risk and compliance requirements are delivered across the team. Effective management of budgets as per forecast with demonstrated focus on managing cost. Demonstrated commitment to building own capability as a people leader. Operational Management & Accountability Manage operational contracts and ensure that optimum value is realised for expenditure. Maintain quality contract documentation by conducting monthly KPIs with action plans/rectification where items are not achieved. Report and participate in contract renewal activities as opportunities arise. Focus on cleaning and hygiene, present the assets to a high standard each day for retailers, consumers and staff. Manage the security contract in a manner that provides a safe and secure site through active leadership, high levels of contractor engagement and vigilance. Responsible for minimising terrorism risk and reducing crime and disorder. Responsible for the daytoday management of suppliers and their contracts, including but not limited to, security, cleaning, HVAC, vertical transport, etc. Ensure safety of asset occupants through the centre emergency management procedures including operating all emergency management equipment and activation of emergency action plans. Support in responding to retailer enquiries or complaints as required. Responsible for delivering improved presentation standards through targeted capital and operating expenditure budgets programmes in support of the National Capital team, where required. Present the building to the highest possible standard. Coordinate and facilitate the onboarding of new tenants, manage works and address any tenantrelated issues or concerns with the Tenancy Delivery team. Create and maintain positive relationships with internal and external key stakeholders (including contractors, emergency services, local council and internal staff) that impact the performance of the department. Ensure the shopping centre is compliant with Legislative obligations, Australian Standards and Vicinity procedures. Manage annual essential safety measures obligations and certification, including the full function fire test programme. Confidently deliver presentations to wider audiences and facilitate training sessions for staff members. Responsible for managing, contributing and implementing the Environment Social and Governance initiatives at the centre by identifying opportunities for energy conservation and sustainability improvements, aiming to achieve energy and resource reduction targets set. Cooperate with the regulator when HS&E issues arise and elevate appropriately. Responsible for managing the waste management for the centre, the HSEW and Risk Register, and contribute towards the VSA as required. Administration Responsibility Responsible for operational contracts and ensuring optimum value is realised for expenditure. Responsible for quality contract documentation by conducting monthly KPIs with action plans and rectification where items are not achieved. Report as required and participate in contract renewal activities as opportunities arise. Financial Responsibility Manage the centres operations budget, ensuring all expenses are within the allocated budget. Regularly monitor and control operating costs, including maintenance, security and utilities. Oversee and optimise revenue streams, such as leasing agreements, parking fees and promotional events. Prepare and present financial reports, including profit and loss statements, to senior management. Identify and implement costsaving measures to improve the shopping centre''s financial performance. Track and analyse tenant sales data to ensure the shopping centre remains profitable and attractive to both current and prospective tenants. Manage controllable outgoings in line with the centres budget. Key Role Relationships Retailers: Maintain strong communication and collaboration with retail managers to ensure the team addresses the tenants operational needs, resolve issues and ensure a positive shopping experience. National Operations: Attend meetings scheduled by the National Operations management team to stay informed of upcoming tenders, new contractor information, capital updates, etc. Major Contractors: Foster strong relationships with major contractors including cleaning, security, fire, HVAC, VT to optimise team performance and ensure efficient coordination. Local & Emergency Services: Establish effective relationships with local emergency services (police, fire, ambulance) with formal monthly meetings; maintain key relationships with local council. Tenancy Delivery Team: Coordinate with the tenancy delivery team to facilitate the onboarding of new tenants, manage works and address any tenantrelated issues or concerns. Joint Venture Partners: Support the Centre Manager in reporting to senior management and property owners on operational performance, strategic initiatives and opportunities for improvement. Experience & Capabilities ESSENTIAL EXPERIENCE A leader with a track record of achieving positive outcomes by creating a high performing culture and focusing on the professional development of the team. Experience in a role in the operations field that includes the management of retail and mixeduse assets and overall responsibility for an outgoings budget. Experience managing complex building services contracts. Demonstrate an ability to deliver a schedule of projects on time and budget. Maintain a risk register and appropriate documentation in readiness for H&S audits. Ensure that the building and/or centres Annual Safety Measures Certification is achieved. Maintain Health & Safety Meetings with key stakeholders. Operate all emergency Management Control equipment on site including but not limited to EWIS, FIP, extinguishers, etc. Chief warden training with experience in managing emergency scenarios. Maximise building efficiency and develop and manage a sustainability program to minimise utility usage. CRITICAL KNOWLEDGE Clear understanding of contractor management through the issue of permits and general compliance. Develop and administer an operating and capital budget including associated planning and execution within allocated timeframes. Plan short and longterm capital expenditure considering risk, lifecycle and customer experience. Develop a robust planned and adhoc maintenance programme and manage the centres lifecycle plan and asset register. Create and maintain positive relationships with internal and external key stakeholders. Complete administrative duties including writing performance and management reports and assisting with Vision, Strategy & Action Plans, forecasts and budgets. Strategic in approach and able to identify and deliver initiatives that achieve bestinindustry outcomes. Lead, motivate, develop and recognise people to ensure they achieve the best results in their current role and provide learning opportunities. Deliver projects on time, within budget and in compliance with key handover dates. Maintain industrybased knowledge and stay uptodate with technical and operational information and opportunities. Have an eye for detail and dont accept standards less than best in class. Encourage diverse views to challenge all perspectives. Understand and show respect for the diversity of the Vicinity community. Create an environment where people feel confident and supported to be themselves. Build robust, effective and mutually beneficial relationships that deliver better outcomes and culture. Understand the needs of others and support the delivery of these outcomes wherever possible. Consider crossfunctional needs of teams when making decisions for balanced results. Excellent communicator that can leverage relationships to deliver bestinclass outcomes in a challenging environment. Ensure successful initiatives are shared across the portfolio. Encourage and promote technology integration initiatives to optimise operations, enhance security and increase overall efficiency. CAPABILITIES Collaborate as an Asset Team collaborate for best outcomes for asset and team versus individual. Planning & Prioritisation identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order. Customer Focused understand various customer stakeholders and always consider their needs when making decisions. Develop Strong Stakeholder Relationships identify, nurture and strengthen diverse stakeholder relationships. Problem Solving use logic and methods to solve problems with effective solutions. Health, Safety, Environment & Wellbeing integrate health, safety, environment and wellbeing into ways of work at asset level. Regulatory Framework & Environment undertake business activity and decision making with a prudent understanding and interpretation of relevant regulatory frameworks. Demonstrate Financial Acumen understand how the business operates, the market dynamics and what must be done to be a successful business. Understands Asset Vision & Strategy know the why behind decisions and actions, think bigger than today, and plan for the future. PERSONAL ATTRIBUTES Respect We listen to and acknowledge each other''s views. We have difficult conversations with care. Integrity We back our words with the right actions. We do the right thing, no matter the situation. Customer Focus We nurture a genuine connection with our customers. We consider customer needs when making decisions. Collaboration We invite the right people to the table. We balance consensus with decisive actions. Excellence We always strive to improve. We share our challenges and celebrate the wins. Benefits Flexible working options Birthday leave & purchased additional leave $1,000 worth of VCX securities rewarded for eligible team members Generous Parental Leave We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Contact Information We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: [email protected] Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team) To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level. #J-18808-Ljbffr