Job Title

Position Summary/Objectives of Incumbent The purpose of this position is to provide sales and service departments with the necessary technical support in the form of application assistance, product documentation, over the phone support & classroom training. Key Responsibilities Work with the Technical Support Manager to ensure training programs are developed and updated to satisfy the present & future needs of the Sales & Service teams. Provide assistance with major projects with the emphasis on training to improve planning and preparation, productivity and delivery of professional service to customer. Review common technical field issues and carry out investigation and analysis for follow up where required with the factory engineering or provide amendments to field procedures to correct problems. Assist field service personnel in situations of technical difficulty and liaise with Technical Support Manager or factory as required. Assist in developing training material and carry out training courses for field service engineers, partner engineers and customers on our range of Thermal management products and services. Non-Standards: Provide prompt costing for non-standard product quotation requests from sales. Ensure that subsequent customer order and NS specifications are in agreement before registration/engineering/production activities commence. Assist in the issue of sales/service technical bulletins in response to product issues and resulting from Engineering Change Notices. Ensure that environmental site product issues are registered and health and safety action is taken to investigate/resolve issues and continued monitoring occurs. Assist technical support group to develop common procedures for installation commissioning and servicing. Develop and maintain a service database of common faults and technical documentation. Assist Service Director & Technical Support Manager to develop improvements in spares stocking via managing Thermal Spare inventory for ANZ. Assist to develop and maintain New Product Specification guidelines and ensure all serviceability issues are addressed and validated before product release. Work closely with factory Quality Control Managers and ensure all quality issues and CARs are processed. Execute Thermal Quality Audits as necessary across ANZ. OHS, Environment & Quality Comply with all OH&S, Environment and Quality obligations Actively promote safety in the workplace Employees reporting to Incumbent Nil Main contacts within Company Service, Sales, Product & Solutions, Marketing, Procurement teams Main contacts outside the Company Partners, Consultants, Customers Education/Qualification Bachelor of Electrical Engineering / Mechatronics / Electronics Specialist Knowledge Technically conversant in specialised / precision environmental control systems. Practical Experience Experience involving one or more of the following activities: Production Engineering Field performance evaluation System fault finding Personal Characteristics Excellent communication, inter-personal and problem solving skills Learning agility Ability to work collaboratively in a team environment Ability to multitask and priorities workloads #J-18808-Ljbffr