Job Title

Visitor Experience Attendants (Rental/ Retail/ Toboggan) Looking for a winter escape and opportunity to work in a positive and fun team environment? Become a Visitor Experience Attendant this winter season! 06th March, 2026 The opportunity: Get ready for an exhilarating winter adventure! We are looking for enthusiastic, customer focused individuals to join our team as a Visitor Experience Attendant at our stunning Lake Mountain resort. The Visitor Experience Team provides high-level customer service to visitors and guests across all areas of the resort, including but not limited to: Resort Entry, Toboggan runs, rental and retail, and the information window. Lake Mountain Alpine Resort is a familyoriented snow play park and the closest alpine snow resort to Melbourne, just a short 2 hours'' drive from the city centre. Key Responsibilities Provide high-level customer service to visitors and guests across all areas of the resort, including but not limited to: Resort Entry, Toboggan runs, rental and retail, and the information window. Respond to enquiries with accurate information about the facilities and services, in line with policies and procedures. Accurately and efficiently process guest purchases of products and services via POS systems through cash or EFTPOS transactions. Resolve guest complaints or issues promptly and effectively in a calm and solutions focused manner. Assist with coordinating activities and events throughout the resort as required. Provide informative retail and rental advice, ensuring suitable product selection and provision. Skills, Experience and Qualifications Previous experience working in a customer facing position Excellent communication and problem-solving skills Previous experience operating a Magic Carpet lift (Desirable) Computer Literacy: Competent in Word, Excel and general apps/databases for daily operations. Organisational and Administrative Skills: Welldeveloped skills to manage a range of tasks efficiently and effectively. Excellent written and verbal communication skills, able to communicate effectively with a diverse range of stakeholders, guests and team members. Requirements for Successful Candidates Have full Australian working rights. Hold a current Australian drivers licence. Satisfactorily pass a police check and random drug & alcohol tests. Hold or be willing to obtain a Victorian Working with Children Check - Employee. Available to work weekends and school holidays (This position requires you to be on resort to fulfil all key accountabilities). Available from June to September 2026 (or the declared snow season). Need more details? For more information including a copy of the Position Description please contact [email protected] Hourly Rate Hourly rate: $33.65 per hour. We have opportunities to work up to full time hours (38 hours) & weekend part time hours (15.20 hours). Location Lake Mountain, Marysville, 3779 Victoria. How to Apply Click on "Apply" and upload your resume and cover letter, detailing your suitability and how you meet the key accountabilities and experience required. Please specify in your cover letter whether you are applying for full time or part time (weekend) hours. Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted. Applications close 3rd April 2026 *Limited offresort staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*. Who will you be working for? Established on 1 October 2022, Alpine Resorts Victoria brings a sectorwide focus and strategic leadership to the management of Victorias six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victorias beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs. For more information, visit the websites:www.alpineresorts.vic.gov.auAlpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace. #J-18808-Ljbffr