Job Title

Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Inverloch Resort, set between wetlands and pristine beaches of the beautiful Bass Strait, enjoy the best of tourism and have room to grow in a changing industry thats yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction or treating loved ones to a special experience. About the Opportunity As the Assistant Front Office Manager, youll support the effective operation of RACV Inverloch Resort, by taking a handson leadership role across Front Office and collaborating closely with key departments to deliver a seamless guest experience. This could be just the right role for you? Youll help lead the daytoday operations, coach and develop team capability, and drive service excellence while ensuring procedures, safety standards, and compliance requirements are met. Reporting to the Resort Operations Manager, your key responsibilities will include: Lead the smooth daily operation of the Front Office, managing people, resources and costs to meet business objectives Provide handson leadership, coaching and direction to drive team performance and service excellence Ensure SOPs, systems and processes are followed and continuously improved for efficiency and guest experience Champion a safe workplace, ensuring compliance with RACV OHS/HSW policies and procedures Deliver exceptional member and guest experiences, fostering a strong memberfirst culture and repeat visitation Resolve guest feedback, complaints and complex situations professionally, including intoxicated guests and relocations Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation Lead by example and partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements in a valueled organisation What youll need to be successful Prior hotel front office management experience, at Duty Manager level or above, within a multioutlet hotel/resort, essential Sound understanding of hotel/resort operations, guest NPS, managing guest feedback, systems and procedures Proficient in PMS Opera, or if not Opera a similar PMS system, and MS Office applications Demonstrated people leadership experience in promoting morale & encouraging teamwork, recruitment, performance management, coaching and team development Sound commercial acumen, with experience in budgeting, forecasting and cost control Confident leader who can build effective relationships, manage complex situations and make decisions under pressure Excellent communication and attention to detail, with professional presentation Flexibility to work a rotating roster, including evenings, weekends, public holidays and overnights when required We are Offering Permanent fulltime Competitive salary, industry benchmarked Career training and development opportunities Collaborative workplace culture and valuesled organisation Great discounts on accommodation at resorts, dining + more Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more Health and wellbeing benefits discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more Work Life & Career benefits training & professional development, employee referral program, parental leave, EAP + more Complimentary parking onsite The RACV difference Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one. Applicants will be required to complete an initial 20minute AI online chat interview. Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in theJob Task Analysis - Front Office and whether any reasonable adjustments may be required. At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. Submit your CV via the link below. How to apply: Click Apply Now and log in to your Candidate Profile If required, click Forgot your password to receive a link to reset If you have not previously registered: Click Create an account to apply for our career opportunities; or Click Apply Now and create your Candidate Profile as part of your application #J-18808-Ljbffr