Job Title

This is a casual position - up to 30 hours per week So who is Reckon? We make smart business tools for anybody, from small businesses to nonprofits to sole traders and accounting firms. These are Reckons people, and they work all over the world. We help them better serve their clients, boost their cash flow, and more. Reckon acquired Cash Flow Manager from Money Management Group at the beginning of 2025, and we are looking for someone to join the amazing Customer Service team. Based in the Adelaide CBD, we are an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. Our passion is to fuel the growth of tomorrows organisations with simple, easytouse solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future. Make a difference. What is the role? We are seeking a highly motivated and customerfocused individual on a casual contract to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problemsolving abilities, and a positive attitude. Responsibilities Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner Resolve customer complaints and issues by providing appropriate solutions and alternatives Maintain accurate records of customer interactions and transactions Collaborate with other departments to ensure customer needs are met Identify and escalated priority issues to the appropriate team members Continuously improve customer service skills and knowledge of products or services Ideally youll have Excellent communication and interpersonal skills Ability to multitask and prioritise tasks effectively Strong problemsolving skills Proficient in Microsoft Office and other relevant software Do what you love. Love what you do. Reckon is creating a great place to work (and in fact, we got certified as such!) Benefits Hybrid/flexible working arrangements. Free counselling services available through our Employee Assistance Program. Fully stocked kitchens in our Adelaide office Wellbeing activities throughout the year, from painting classes to movie nights, trivia, & charity events. Recognition tool open to all employees to nominate great work. Paid parental leave and paid study leave. Social committee running events all year round, and social clubs to bond with people with similar interests, from movies & TV to food. At Reckon, we believe in investing in our people. As part of our coaching and mentoring program, you''ll have the opportunity to excel in your career, develop new skills, and grow personally and professionally. Do what you love. Love what you do. Creating the best place to work! We believe in everyones right to be successful in their careers. Thats why we focus on creating a unique and enjoyable working environment because we believe in inclusivity, fairness, and trust. Living and breathing these values is fundamental to our opendoor policy, allowing people to thrive personally and professionally. #J-18808-Ljbffr