Job Title

Love working with people (especially families & kids)?Love animals?Take pride in keeping things clean, tidy and guest-ready?Enjoy being outdoors and staying busy?If that sounds like you, you might be our next Junior Ranger & Park Operations Assistant!About Kookaburra ParkKookaburra Park is a boutique almost farm-stay and campground in the Sunshine Coast Hinterland. Were big on guest experience, animal welfare, safety and presentation standards, and were looking for a good human who brings calm energy, initiative, and genuine pride in their work.About the RoleThis is a hands-on role supporting the day-to-day running of the park and helping deliver the Kookaburra Park experience from first enquiry through to check-in, stay and departure. Youll be trained and supported, but it suits someone who can work independently, communicate well, and jump in where needed.Key Duties (what youll actually do)Guest services & communication:Help with check-ins, guest enquiries (in person and via email), park information, and escalating issues appropriatelyCleaning & presentation:Help keep cabins, amenities, reception/shop and shared spaces clean, stocked and guest-ready using checklists, correct chemicals and PPEShop support:Customer service, restocking, merchandising, basic POS, stock counts and low-stock/reorder notesBookings/admin support:Assist with inbox triage, replying to enquiries using templates, recording booking notes, and following up on questions within required timeframesAnimal care & feeding activities:Assist with animal routines and feeding activities (as rostered), safe handling, guest briefings, enclosure checks and water top-upsSocial media & content support:Help capture photos/videos around the park and assist with simple content tasks (draft captions, basic Canva edits, content ideas) as directed all posting remains manager-approvedAccommodation cleaning, hospitality/tourism, retail/POS, stocktake/merchandising, food handling, animal handling, or basic content capture/editing.Weekend & peak period availability (school holidays / public holidays)Comfortable with hands-on work (cleaning, outdoors, busy days)Willing to follow WHS procedures, manual handling, chemical handling and incident reportingAbility to pass a National Police CheckFirst Aid + CPR (required)Drivers licence preferred & reliable transport (hinterland location)Reliability matters here, if youre not confident committing to rostered shifts, this wont be the right fit.How to Apply (Two Parts)To apply for this role, there are two parts:Part 1 - Provide A Short VideoPlease include:A 60-90 second video (phone video is perfect, no fancy editing needed)In your video, please cover:Your name & where youre basedWhy this role at Kookaburra Park suits youA quick snapshot of your background (work/study/life experience thats relevant)Any experience you have with guest service, cleaning/presentation standards, and/or animalsPlease complete the scenarios below and share your response in writing.A guest approaches you and says, Hey, the amenities arent up to scratch, and were disappointed. What do you say, and what do you do next?Its a peak period afternoon. A guest needs help, the shop is getting busy, and the amenities need a quick reset. How do you prioritise, and how do you communicate with the team/guests?Please email your resume, video, and your chosen scenario response to: [email protected] #J-18808-Ljbffr