Job Title

Customer Service Representative BankwestWe are seeking Customer Service specialists to join our Customer Engagement Centre. You will provide chat and phone-based support to customers 24/7.These full-time roles operate on a rotating roster across 7 days, including early, evening, weekend and public holiday shifts. Rosters vary based on business needs.See yourself in the teamYou will provide quick, accurate, up-to-date answers and resolve calls within your scope. Our Centre is customer-centric and available when customers need us most.Your responsibilitiesOffer helpful and timely assistance to customers using our online chat service.Support customers with new ways of banking through our app and online banking.Be the warm and engaging voice of the business that customers connect with.Contribute to the teams vision and values, adding value to every enquiry and interaction.Receive inbound calls from customers, resolving the query at first point of contact.Provide customers with information relating to products, services and transactional information.Be aware of operational risk, regulatory compliance and health and safety requirements that apply in your area of business.Hours and TrainingTraining is compulsory. You will need to attend all training dates to be successful for the position. Training will begin on your start date and run for 3 weeks full time at our Perth office, 300 Murray Street, between 9:00am5:00pm AWST. Post-training, you will begin 24/7 rotational shifts. We will confirm your roster at least 4 weeks in advance. We offer 3 weeks of training (during main business hours).Start Date: May (exact date TBC).Are you big on work/life balance? We offer hybrid working (mix of home and office). You will be required to work in office for a minimum of 6 months before hybrid arrangements can begin.Were looking for people who haveAbility to work 24/7 rotational rostersStrong computer skills and ability to multitaskAbility to work in a high-paced environment and to adapt to change and feedbackRisk mindset All Bankwest employees are expected to identify, understand, discuss and act on current and future risksLive within reasonable travel distance to our Perth officeIf you think you are our next superstar, apply now. If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application.We are aware of accessibility issues on this site. If you require additional support please contact HR Direct on 1800 989 ***.Advertising End Date: 10/04/2026Be careful - Do not provide bank or credit card details when applying. Do not transfer money or complete suspicious surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr