Job Title

Ready to start a career in IT?Founded in 1999, this Australianbased managed service provider delivers IT strategy, managed services, and cybersecurity solutions to more than 6,000 users across 300+ sites nationwide. With a client satisfaction rate exceeding 98% and compliance with enterprisegrade security frameworks such as ASD Essential8, SMB1001, and ISO27001, the organisation fosters a collaborative and growthfocused environment where employees can thrive. The team is seeking a motivated Service Desk Agent (Level 1) to provide frontline support, troubleshoot technical issues, and deliver exceptional service to clients across industries including healthcare, manufacturing, warehousing, and construction.Excellent opportunity to join a supportive team, develop technical expertise, and contribute to impactful IT solutions. Apply now!Responsibilities:Responding to service desk requests via phone, email, and ticketing systemsTroubleshooting issues across Microsoft 365, Windows 10/11, networking, and hardwareEscalating complex issues to senior engineers when requiredProviding exceptional customer service and maintaining clear communicationDocumenting solutions and contributing to the internal knowledge baseSkills/Must have:1+ year of experience in an IT support or service desk role, ideally within an MSPSolid understanding of Microsoft 365, Active Directory, and Windows environmentsStrong communication skills and a passion for helping peopleWillingness to learn, grow, and be part of a collaborative teamSalary:Competitive salary based on experience #J-18808-Ljbffr