Job Title

About youWe are looking for graduates with a willingness to learn, a growth mindset, and a positive attitude. You will play a role in contributing to projects, programs, initiatives and ongoing business that keeps Queensland communities safe, healthy, happy and thriving. Our graduates are integral to the Queensland Government.Remuneration and career growthWe provide graduates with support and professional development to give them the tools and confidence to transition from digital graduates to digital professionals.As one of the largest employers in the state, the Queensland Government provides graduates the opportunity to tailor their career development and enhance their career opportunities.We offer:a starting salary of $76,217 at 1 July 2025 per annum plus superannuationFixed-term 2-year contractflexible work-life balance opportunities, with a 36.25hour working weekgenerous leave provisions and salary packaginga structured leadership development programcareer development guidance and a supportive graduate teamaccess to networking opportunities and social eventsa mentor and connection to a supportive graduate cohorta wide variety of digitalgraduate roles to choose from.Career progressionDue to their experience and training, our graduates can progress their careers very quickly. Eighty-seven percent of graduates completing the program stay on to be employed by the Queensland Government post-program. Our graduates'' salaries can increase up to $27,000 (based at AO5 level) or more after completing the 2-year program.1. The exact salary will be determined as per the applicable enterprise bargaining agreement. As an indicator, the minimum AO3 rate under the State Government Entities Certified Agreements 2023 as at 1 July 2025 is $76,217.2. Working week hours may vary depending on the applicable enterprise bargaining agreement.The program significantly accelerated my career development. It provided me with invaluable opportunities to enhance my skills, gain practical experience, and build a strong network within the public sector. The structured learning and mentorship enabled me to quickly adapt to new challenges and responsibilities, helping me to grow professionally at a much faster pace than I could have anticipated on my own.Ashutosh - 2024 Graduate - Department of EducationWhat you''ll be doingThe graduatehelp desk operator is a pivotal role in any organisation. The help desk operator is the first port of call when a staff member is having difficulties using their PC or information system.The help desk operator needs to have a broad understanding of the information systems that are used in their organisation. They will also need to have a solid understanding of the technology that the organisation is utilising to run the information systems. The help desk operator needs to have very highlevel communication skills so that they can determine the user''s issue. The help desk operator then diagnoses the problem and identifies whether it is something that can be resolved at point of call or whether the incident needs to be referred to a specialist area within the information technology department for further analysis and then resolution.The help desk operator is the face of the information technology department; therefore, they need to project a positive, clientfocused image whilst resolving incidents in a timely and efficient manner.ResponsibilitiesResponsibilities in a help desk operator role may include:monitoring and responding quickly to incoming requests relate to IT issuesmaintaining computer systems and act as support if any system goes downresponsibility for PCs, printers, servers and related equipment (monitor, keyboard, mouse, hard drive, etc.)maintaining user PCs, including upgrades and configuration as neededassisting with onboarding of new userskeeping inventory of all equipment, software, and license usersinstalling, configuring, and upgrading PC software.Ideal candidatesIdeal candidates for a help desk operator role will have:the ability to use own initiative and operate under minimum supervision for internal effectivenessa positive approach to additional tasks on an asneeded basis is a plusexperience in the installation, maintenance and support of IT equipment, including desktop computers, laptops, tablets, phones, scanners and printersexpertise supporting a Windows desktop environment, particularly Windows operating systems, Microsoft Office, Adobe products and various web browserswelldeveloped interpersonal skills and proven ability to work alone and as part of a team with minimal supervisionstrong customer service focus and commitment.Technical skillsTechnical skills:General awareness of computer systems, PC repair, and network management.Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability to deploy, configure, and support operating systems on desktop and mobile.Understanding and appreciation for information security within systems and user devices.Strong drive to provide excellent customer service and experience, with an awareness of prioritisation of tasks, stakeholders, budget, and time.QualificationsA degree in:Information technologyComputer and software systemsInformation systemsDatabase managementSystems administrationProject management.Eligible and who can apply?The Queensland Government prides itself on embracing diversity. We value people from all walks of life and are committed to creating a vibrant, inclusive, and diverse workplace.We encourage applications from:womenpeople with disabilityAboriginal and Torres Strait Islander Peoplesmembers of the LGBTIQA+ communitypeople from culturally and linguistically diverse backgroundsmature-age Queenslanders.We also welcome international students who meet unrestricted working rights in Australia.Support and reasonable adjustments can be provided to applicants throughout the selection process as required. Email our graduate manager at [email protected] discuss further.EligibilityTo be eligible for the Digital Graduate Program, you must:Have completed (or will complete) a Bachelor''s, Graduate Certificate, or Master''s degree between January-2023 and December 2026. If you have an overseas qualification, it must be recognised in Australia prior to applying. Learn more about the Qualifications Recognition process (a degree in one of these fields:Information Technology and related fields:Information technology, cloud computing, cyber security, computer science, data analytics, robotics, information management, mathematics, software or systems engineering.Emerging Technologies and AI:Artificial intelligence, automation development.Strategic Management and Business:Business, marketing, or project management.Design and Creative Industries:Web and multimedia design, user experience (UX) or interactive design.International students currently residing in Australia must also have:Unrestricted working rights in Australia until at least February 2029. This includes:Permanent Residency, citizenship, or workrelated visas (e.g., Temporary Graduate 485 Visa) that permit fulltime, unrestricted work.Evidence of transitioning to unrestricted working rights (if on a bridging visa).Successful applicantsIf you are successful you must:relocate to Brisbane (or other Queensland locations) at your own expense.be ready to start by February 2027. Earlier start dates may be accommodated based on agencyspecific needs. #J-18808-Ljbffr