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H&L POS Adelaide, South Australia, AustraliaPoint of Sale Trainer - POS SystemsH&L POS is seeking a Point of Sale Trainer to join our growing team in Australia!Due to our increased and growing workload, we are now seeking an experienced Point of Sale Trainer to help coordinate our field-based technical services team across Australia.H&L POS is a market leader in providing POS software and management systems to the hospitality industry. H&L has over 2400 venues Australia-wide. H&L''s Hotel, Pub and Restaurant POS software was designed and developed by hospitality professionals, for hospitality professionals. Whether our clients run a hotel, pub, restaurant, club, bar, caf, or retail liquor outlet, H&L''s POS system is designed to manage your business from top to bottom, connecting all relevant data and information from the front to the back of the house.H&L''s team is full of passionate hospitality experts with decades of experience in the industry. It''s what has allowed us to provide hospitality POS systems that always align with the needs of an everchanging industry. Our Point of Sale software also serves as a comprehensive solution for retailers, thanks to its seamless connection from the POS to managing stock.H&L is a leading provider of Point of Sale (POS), inventory management and payment solutions provider for the hospitality and food and beverage industry. H&L specializes in offering innovative cloudbased SaaS solutions to streamline operations and enhance customer satisfaction for our clients. Our clients range from small bars and restaurants to multinational organisations. H&L empowers businesses to enhance customer experience and streamline operations.The successful candidate will be based anywhere within commutable distance of our Adelaide or Melbourne offices, working in a hybrid work model!What Your Day Will Look LikeTraining Development and Delivery:Develop and maintain uptodate training materials, including manuals, guides and online resourcesConduct training sessions for new employees and refresher courses for existing staff, ensuring they are proficient in using H<ailor training approaches to accommodate different learning styles and needsSystem Updates And New Features:Stay informed about updates and new features of softwareTrain staff on new functionalities and system enhancementsSupport And Troubleshooting:Provide ongoing support to staff, answering questions and resolving issues related to H&L.Troubleshoot common problems and liaise with clients to provide solutionsFeedback And Improvement:Collect feedback from staff and clients regarding SW features and training effectivenessContinuously improve training programs based on feedback and performance assessmentsCollaboration And Communication:Work closely with Product Owners to ensure the system aligns with business needsCommunicate any system changes or updates to all relevant stakeholdersCompliance And Best Practices:Ensure all training and usage of systems comply with legal and company standardsKeep abreast of industry best practices and integrate them into training and system usageAbout YouDiploma or degree in Information Technology, Electronics, or a similar related fieldProven experience as a Point of Sale Trainer or similar role is essentialExcellent understanding of POS systems and their applications in a business settingExperience as a field technician, with a focus on POS systems, payment solutions, or IT supportProficiency in troubleshooting POS systems, network connectivity, and hardware componentsFamiliarity with software applications related to POS, databases, and networkingBasic understanding of SQL and system administration preferredStrong communication and presentation skillsAbility to create engaging training materials and deliver effective training sessionsProblemsolving skills and ability to handle technical issuesPatience and a strong desire to assist others in learning new technologiesRelevant educational background, preferably in IT, education, or a related fieldFlexibility to adapt to different learning styles and environmentsAbility to work independently and collaboratively in a teamStrong organizational skills and attention to detailWillingness to travel to client sites and work flexible hours, including evenings and weekends, as neededFluent in English, written and verbal, essentialLegally authorized to work in AustraliaJoin us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.H&L is focused on professional growth and customer success. This role provides a unique opportunity to work directly with clients, gain handson technical experience, and be a key contributor to the success of our POS solutions in the hospitality industry.For information about H&L, please visit our website at thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. #J-18808-Ljbffr