Job Title

Direct message the job poster from Rodin Business SolutionsWe are seeking an experienced technician to join our Help Desk technical team. Reporting to the Service Delivery Manager, the candidate will need strong interpersonal skills, and will utilize the latest MSP tools available and work with members of your team, while providing excellent support to customers. You will be trained and have exposure to a large number of technologies and products.Role RequirementsExpert problem-solving skills.Expert knowledge of supporting Windows Desktop operating systems (7-11).Good knowledge of managing Windows Server operating systems (2016-2022).Expert knowledge of managing Active Directory user accounts and groups.Good knowledge of managing user accounts on Microsoft Exchange systems (Exchange Online/On-Premises 2010-2019).Good knowledge of managing Office 365 tenants.Experience in network concepts and managing network equipment such as switches, firewalls, wireless access points, etc.Experience in Backup and Disaster Recovery Systems.The ability to handle escalation scenarios and manage customer expectations.Good presentation, communication and phone skills.About youWill have a minimum of 4 years technical experience working for a Managed Service Provider or similar role.Will have relevant technical qualifications or equivalent experience and skill.Will take pride in the quality of their work and be able to demonstrate a high level of performance in prior technical roles.Be reliable, punctual, well organised and presented.Has desire to work within a growing business and be rewarded for their success.Experience in MSP tools preferred but not required.A valid NSW driver''s license and your own roadworthy vehicleExceptional communicationExceptional attention to detail, time management skillsAbility to work autonomously and within a teamEager to continuously grow and improve technical skillsSelf motivated and able to work as part of a teamBenefits40 hours per week (8-hour shifts) Monday to Friday+ paid overtime/after hours Flexibility to work from home at agreed timesAn attractive salary package tied to ability and performanceOpportunity to be part of the company quarterly bonus rewards programA company mobile phone & laptopProfessional development assistance - ongoing training around and industry certifications Exposure to a multitude of sites and network environments/technologies within SME, EnterpriseGreat team environment and cultureWork-life balance flexibility (WFH, office, client sites)Employee mentoring programMaternity leave/Parental leaveSeniority levelAssociateEmployment typeFull-timeJob functionInformation Technology and EngineeringIndustriesIT Services and IT Consulting #J-18808-Ljbffr