Job Title

Join to apply for the Licensing Representative role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$84,659.00/yr - A$92,701.00/yrLicensing RepresentativeBuilding Operations Building Commission NSW - Licensing and Accreditation - Home Building LicensingGrade: Clerk Grade 3/4Term: Multiple temporary roles up to 2 years with a possibility of extension (travel to Parramatta is required)Location: Parramatta (regular office attendance required)About the Building Commission NSWBuilding Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state''s housing targets.Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.This is a fantastic opportunity to join the next phase of Building Commission within NSW.the Role - Licensing RepresentativeThe purpose of the Licensing Representative (Regulatory Operation Support Officer) role is to deliver a high-quality service by undertaking a range of activities necessary to assess, process and determine a range of applications within our legislation. The role provides assistance, information and customer support services to facilitate the effective operation of our business.We deliver a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.This role is responsible to:Undertake a range of activities to assess and determine a range of applications in a timely and accurate manner as per the relevant legislation and policiesEnsure applications that are escalated for higher approval are sufficiently documented and follow policies and procedures to allow the approver to action.Maintain and apply sound knowledge of current procedures, standards, and legislation to provide timely, accurate and consistent responses to customers on a wide range of matters.Undertake a range of operational and administrative tasks as delegations to support the effective operations of the team.Update and maintain records and databases, complying with service delivery systems, policies and procedures, ensuring that all information is accurate, stored correctly and accessible.Educate clients/customers on their rights and responsibilities, requirements, and services available to raise community awareness and ensure compliance with legislationAnalyse more complex matters and/or ensure they are appropriately referred and/or escalated to relevant business areas.Key challenges of the role:Working in a high workload regulatory environment with competing prioritiesDelivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.Working flexibly with a mobile mindset, adaptable through change, and able to cross train to move from one team to another and adjust to changing workloads as directed.Exercising tact, professional judgement and, sensitivity when responding to culturally and /or linguistically diverse customers.To ApplyPlease submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.IMPORTANT: If you''re thinking of applying, this information will help you to understand the process and how to get the best out of your resume and application: recruitment related queries please contact Talent Advisor, Afrah Saied on [email protected] Date: Monday, 01 December 2025 (09:59am)Salary Grade 03/04, with the base salary for this role starting at $84,659 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via [email protected] the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionAdministrative, Business Development, and Customer ServiceIndustriesAdministrative and Support Services and Office Administration #J-18808-Ljbffr