Job Title

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.OverviewNaked Wines, a global company in the consumer goods industry, is seeking a passionate and driven individual to join their team as a Customer Service Representative. Naked Wines is dedicated to connecting its Angels with world-class wines made by talented winemakers, and is changing the world, one glass at a time. The company is looking for someone who shares their ambition to make a difference.This is a temporary Customer Service Agent role to support the business during the Christmas period (Oct 2025 Jan 2026) with the possibility of becoming permanent.Base pay rangeA$55,000.00/yr - A$55,000.00/yrResponsibilitiesServe as the primary point of contact for Naked Wines'' customers, ensuring inquiries and concerns are addressed promptly and accuratelyAssist customers with placing orders, provide product recommendations, and resolve issues during the ordering processActively listen to customer feedback and provide appropriate solutions with a positive and empathetic attitudeMaintain detailed and accurate customer records, including order history, preferences, and interactionsCollaborate with internal teams to resolve complex customer issues and ensure a seamless experienceStay up-to-date with product offerings, promotions, and policies to provide accurate informationIdentify opportunities for process improvements and provide feedback to help streamline operationsRequirementsPrevious experience in a customer service role, preferably in the consumer goods industryExcellent verbal and written communication skills, with the ability to convey information clearlyStrong problem-solving skills and the ability to handle difficult situations with empathy and professionalismAbility to multitask and prioritise effectively in a fast-paced environmentDetail-oriented with a high level of accuracy in data entry and record-keepingProficient in using customer service software, CRM systems, and other relevant technology toolsStrong organizational skills and the ability to work independently with minimal supervisionPassion for wine and a desire to learn about Naked Wines'' unique business model and productsBenefitsCompetitive SalaryAttractive Performance-based bonus planHoliday allowancePersonal Pathway Allowance - funds for training, learning and developmentWe embrace diversity and celebrate the unique perspectives and backgrounds that make us great. Our inclusive culture values authenticity, where everyone feels free to be themselves.Ready to uncork new possibilities? Join us on this exciting growth journey!Seniority levelAssociateEmployment typeTemporaryJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Naked Wines by 2xLocation and related postings may appear from time to time in listings. #J-18808-Ljbffr