Job Title

Field Service Technician Gaming Machines (Light & Wonder)Light & Wonder is a global leader in gaming technology, creating cuttingedge products and content for iconic casinos and operators worldwide.Position SummaryWe are seeking an experienced Field Service Technician to provide onsite support for Light & Wonder gaming machines. Responsibilities include troubleshooting, repairing, and maintaining electronic gaming machines (EGMs) and multiterminal gaming machines (MTGMs), as well as ensuring high levels of customer service.ResponsibilitiesPerform field installations, conversions and upgrades to a high standard.Record and report all work completed, ensuring required data is collated.Develop and deliver operator and technical training to venue staff as required.Escalate faults in a timely manner to maintain excellent customer service.Manage work schedules efficiently to satisfy customer and sales team needs.Provide weekly reports on operational field issues.Tag and process returned parts, perform faultfinding and repair testing.Continuously identify opportunities to improve operations, reduce turnaround times and streamline work processes.Travel interstate or internationally as needed.Knowledge, Skills and AbilitiesPrevious experience as a field technician.Strong written and verbal communication skills.Excellent analytical reasoning and diplomacy in problemsolving.Strong customerservice orientation, organisation and stakeholder management skills; ability to work autonomously.Robust electromechanical faultfinding skills with understanding of computer systems, networking and troubleshooting.Experience, Education & Qualification5+ years exposure to EGMs, MTGMs and utility products in a support or maintenance capacity.Knowledge of gaming industry regulations and operating procedures.Formal technical certification is advantageous.Valid driver''s licence and reliable driving record.Physical capability to operate companysupplied vehicles and lift equipment.Working ConditionsTypical of comparable jobs within the industry.Workplace Health & SafetyCooperate with the company''s WHS policy and program.Adhere to safework practices and equipment use.Report all incidents, injuries and nearmisses.Notify supervisory staff of any hazards or accidents.Seek guidance if lacking the skills, training or equipment to work safely.(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Seniority LevelMidSenior levelEmployment TypeFulltimeJob FunctionEngineering and Product ManagementIndustriesGambling Facilities and CasinosLocationsMascot, NSWGranville, NSW A$55,000A$80,000Wetherill Park, NSWSydney, NSWParramatta, NSW A$80,000A$100,000Mount Pritchard, NSWChatswood, NSWMoorebank, NSWKogarah, NSWStrathfield South, NSWJob AlertsSign in to set alerts for Installer and Technician roles. #J-18808-Ljbffr