Probe CX Springfield, Queensland, AustraliaCustomer Service RepresentativeWe''re seeking Customer Service Representatives for our Springfield Contact Centre on a Full-Time & Part-Time basis. Join a team that values meaningful interactions and continuous learning.ResponsibilitiesDeliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.Provide comprehensive information on government programs and processes - be a trusted resource.Maintain a positive, empathetic, and professional approach in every interaction.Master complex enquiries using sharp problem-solving skills.Accurately capture customer details and log interactions in our intuitive CRM system.QualificationsExcellent communication and interpersonal skills, able to build rapport with customers.Strong problem-solving and critical-thinking abilities.Commitment to delivering impressive customer service experiences.Flexible and adaptable to changing priorities in a fast-paced environment.Computer proficient (keen to develop further - we have a resource library to support you).We''re willing to trainThink you have the right attitude but missing some experience? We hire for potential and passion. We provide all the training you need to succeed.Must-havesAustralian Citizen.Minimum age 18.Availability to work rotating shifts Monday to Friday, 8:00 am-8:00 pm.BenefitsFinancial and non-financial incentives - rewards are part of our high-performance culture.Career growth - internal pathways and rapid progression.Health & Well-being - wellness program and 24/7 personal safety and support service.Employee discounts on technology, phone bills, fuel, groceries, fashion, restaurants, and entertainment.Employee Referral Program - receive a bonus for successful referrals.About Probe CXProbe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver exceptional results. We''re people-purpose-led and digitally enabled.If you have previously worked in retail, hospitality, admin or a call centre, we would love to hear from you as we value transferable skills!How to ApplyClick on ''Apply Now''. If you need adjustments for accessibility throughout our recruitment process, let us know. We''re happy to accommodate.Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.Seniority level: Entry levelEmployment type: Full-timeJob function: OtherIndustries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr
Job Title
Customer Service Representative