Job Title

Base pay rangeA$38.00/hr - A$38.00/hrAbout AmberAmber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It''s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy. We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK. Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next. We are scaling rapidly and you''d be joining a 175person team committed to building a diverse, inclusive, and purposedriven culture as we transform a major industry.About the RoleAt Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber''s longterm success. Want to help improve the environment by shifting the world''s energy usage towards renewables?ResponsibilitiesAs a member of the customer experience team, you will be part of our billing squad.Investigate and resolve billing disputes, complaints, unexpected charges, and meter data issues in a timely manner.Assist customers with payment plans, extensions, and entering our hardship program where relevant.Educate customers on wholesale rates, tariffs, controlled load, solar feedin credits, and usage patterns.Monitor and elevate recurring billing issues or system errors and communicate them clearly to the wider team.You will:Educate our customers on Amber''s product and processes, as well as addressing their concerns and problems, via email, phone and live chat in Zendesk.Handle a consistent volume of inbound/outbound customer calls or emails professionally and working to resolve customer queries promptly in regards to billing, payments and account changes.Consistently achieve KPI targets and maintain required quality assurance standards.Work closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience.Support your teammates and the wider Amber team with questions flagged in internal channels.Ensure all interactions comply with energy regulations, privacy policies, and company standards.Key Traits & QualificationsYou''re a problemsolver you embrace challenges, think on your feet and work strategically to find solutions.You''re adaptable you will be working in a fastpaced and changing environment and work well with ambiguity.You''re an excellent communicator you know the right words and tone to use, whether you''re explaining a concept over the phone, handling a customer complaint or working with an internal stakeholder.You''re a people person you love both working with people and helping people.You''re empathetic you care and want to understand customers'' problems.Experience in customer support, call centres, sales or another highvolume communication role.Competency and willingness to speak directly with customers over the phone.Effective communication and interpersonal skills.A solid base of IT competence with experience with Microsoft Office Suite.Ideal, but not requiredExperience working in fastpaced organisations.Passion for technology, energy or the environment.Experience in the energy sector.BenefitsCompetitive hourly rate of A$38 per hour.Flexible working hours with provision for regular workfromhome arrangements.Exciting office space in Melbourne Central.External Employee Assistance Plan for mental health support.We create leverage and a culture of continuous learning and improvement.Application ProcessTo apply please submit your resume and a cover letter by following the link. For bonus points, tell us what battery brands are compatible with our Smart Shift product. Our hiring process will generally be as follows: initial screening interview with the Talent team (starting 5th Jan 2026), takehome case study, followup case study interview with our Cx Ops Lead and another member of our Cx Ops team, final interview with our Customer Experience Manager and/or Director of Operations. We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.Location & EligibilityApplications will be accepted only from candidates already based in Australia, preferably Melbourne with full working rights. Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.EEO StatementAt Amber, we believe diverse teams create the best ideas and outcomes. We welcome people from all walks of life and especially encourage applications from underrepresented groups. We are committed to creating an environment where everyone has equal opportunity to thrive regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability. #J-18808-Ljbffr