Job Title

Health Concierge - Clinical Senior Scheduling CoordinatorAcross Home Health, we''re transforming local communities to improve health and care outcomes. The Health Concierge Clinical Team delivers personalized triaging, prioritisation, clinical referral review, escalations, and scheduling across multiple care programmes. The function matches the right resource to the right need at the right time, delivering the best outcomes.Senior Clinical Scheduler permanent full-time role based out of our Parramatta office in Sydney, with flexibility to work from home a few days a week.Day to dayTeam management and delegationManage client interactions and field enquiriesCustomer service and stakeholder managementOptimise clinical schedules for efficiency and productivityManage allied health and nursing servicesCoordinate thirdparty services as requiredConduct formal and informal team member checkinsYour experienceExperience in a phonebased customer service or sales roleExperience in scheduling and rostering environmentsSolid understanding of aged care and hospital substitution funding models and guidelinesStrong communication skills, building rapport and engaging stakeholders effectivelyAdaptable, solutionfocused with tenacity to overcome challengesProven team leadership, interpersonal relationship management, and junior staff trainingChampion of positive team culture and teambuilding initiativesProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)Why work for Australian Unity?Hybrid working three days in the office and remote workExtra leave benefits: Wellbeing, Community, and Deep Listening days each yearPurchase additional leave up to two extra weeks of annual leave each yearExclusive employee discounts across Australian Unity products, travel, and accommodationNovated leasing salary package a new car through Maxxia or Flare Cars and save on taxJoin us in creating a distinctive, integrated healthcare experience. Click APPLY to express your interest or contact Anna Mitchell at [email protected] for a confidential discussion.Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. #J-18808-Ljbffr