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OverviewDo Work That MattersAt CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you''ll be part of a team that makes a real difference to business customers across the country.See Yourself in Our TeamYou''ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving.In this role, you willProvide premium technical and customer service support over the phoneAssist with transactional enquiries, account updates and business banking needsDeliver fast, accurate solutions that support our customers'' day-to-day operationsWhat You''ll BringStrong customer service experience (essential)A resilient, positive attitude in a fast-paced environmentConfidence using multiple systems and technologiesClear communication skills and a genuine desire to helpInterest in banking/finance (desirable)Ability to learn quickly and multitask effectivelyNo banking or finance experience required - we provide full training to set you up for successRoster & TrainingYou must be based in Perth for this roleOur customers are at the centre of everything we do. To be there for them every step of the way we''ll need you to commit to a rotating roster which operates between the hours of:8:00am - 7:00pm AWST Monday - SundayYou will need to be available to work weekends as needed roughly every 3-6 weeksFull-time role (38 hours per week)In-office mandatory trainingHybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office modelPlease note: this role is not compatible with face-to-face university timetablesCareer Growth & Why This Role MattersStrong development pathways supported by the BBS Academy, which trains 100+ new team members annuallyOpportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate CardsClear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider GroupMake real customer impact during crucial business momentsWork with modern systems in a supportive, inclusive teamBuild highly transferable technical, service and problem-solving skillsIf you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. We''re keen to support you with the next step in your career.We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.Advertising End Date: 21/03/2026Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr