Job Title

OverviewThe Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobarts waterfront and the citys top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.The OpportunityThe Tasman Hobart is now searching for an engaging, experienced and committed Front Desk Agent to join our team! Were looking for hospitality extraordinaires who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detail oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.Key AccountabilitiesBegin your journey with us as a Front Desk Agent. You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc. You will provide consistent outstanding guest experience in everything that you do.You will anticipate guests'' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.Contact appropriate individual or department as necessary to resolve guest call, request, or problem.Process room service orders, answer questions on menu selection; record transactions in point-of-sale system, process payment and run cashier reports at end of shift.Confidence and skills to up sell and promote our venuesPassion for the Hospitality IndustryLearn, think and grow and continue to evolve in your roleProfileAt least 2 years of customer service experience in a Front Desk Agent role, with prior exposure to a luxury environment highly regarded.Must have Full working rights for AustraliaExceptional interpersonal communication skills.Thorough follow up, strong attention to detail and problem-solving skills is a must.Excellent time management and organizational skills.Ability to emotionally connect with guests and provide superior levels of service.Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.Experience of OPERA property management system a distinct advantage.A valid Australian drivers licence is highly regarded.To ApplyIf you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.Rewards for work, benefits for your lifestyleYou will join a supportive, progressive and highly experienced teamYou can be part of something uniqueA variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwideVast career and learning and development opportunitiesWellbeing programs and initiativesEnjoy the relaxed Hobart lifestyle with easy access to world-class events such as Dark MOFO, Tasmanias Taste of Summer, and the Sydney to Hobart Yacht Race.Connect your passions with a rewarding opportunity.We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr