Job Title

OverviewThe CompanyLyppard is the leading Australian veterinary wholesaler, supporting veterinarians as they care for companion animals, production animals and the elite athletes of the equine world.Lyppard Australia is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.The OpportunityThe Customer Service Officer works as part of a team within a Lyppard Branch, dispatching orders to Veterinary businesses. The Customer Service Officer is primarily responsible for assisting with keying orders, answering client phone calls & researching customer queries in a timely manner.ResponsibilitiesAnswers telephone calls promptlyChecks web orders, emails, and fax on a regular basis throughout the dayAssigns orders to appropriate priority for picking and despatchCalls customers to advise of backorders, ETAs and alternativesLiaises with purchasing officer regarding stock availabilityLiaises with store staff regarding any special needs for ordersNotifies Branch Manager/Operations Manager of complaints or issues regarding incorrect or damaged stock received by clientsLiaises with freight companies regarding delivery issuesResearch products and availability of non-stock lines for clientsDaily photocopier and fax machine maintenanceLiaises with suppliers regarding stock availability and purchase order ETAProcesses customer creditsPrepares and manages damaged stock and short expiry stock listsOrder picking and packing as requiredProduct coding for veterinary clinic software integrationCheck Stock expiry dates for customersAdvises customers of current promotionsFiling of paperwork dailyArchiving completed orders and creditsAssisting territory Managers with Customer quotationsProcesses credit card payments with Accounts DepartmentQualificationsMinimum of 1 2 years relevant work experience in veterinary industry or similar environmentSome skill and knowledge in inventory, data entry and computer skillsGood communication, organisational, time management mathematical skillsHigh attention to detailAbility to display initiative and take responsibility for solving problemsAbility to identify improvements and have high personal standardsShows interest and willingness to expand product knowledgeStrong sense of team and work ethicBenefitsThis is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.Other benefits include:We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to **@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.How to applyIf you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click APPLY now and submit your application.Pre-employment checks may be required and will be discussed with the successful candidate.We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr